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Job ID #: 21295
Location: NC-Raleigh
Functional Area: Wealth Management
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: Monday-Friday 8:00-5:00
Physical Address: 4300 Six Forks Road Raleigh, NC 27609
Department Name: Wealth Management


Position Description

Responsible for collecting data, conducting statistical analyses, and completing studies in equity and fixed income research, asset allocation, external investments, and quantitative decision-making model research. The incumbent is developing the techniques and skills necessary for investment analysis and research. May also possess portfolio management responsibilities and supervisory responsibilities.

Principal Accountabilities:
• Research Management: Conducts independent research studies under the direction of the Senior Research Analyst or other senior investment professionals. May focus on individual securities, classes of securities or development of quantitative decision-making models.
• Makes buy, sell and hold recommendations on internal and external investments within investment guidelines under the direction of senior investment professionals.
• Portfolio Management: Implements policies and programs approved by Portfolio Managers in client and fund portfolios. May meet with internal and external clients in sales opportunities, relationship management, and/or training.

Position Requirements

Basic Qualifications:
MBA with a minimum of 2 years investment experience.
-OR-
Bachelor degree with a minimum of 4 years investment experience.
-OR-
High school diploma or GED with a minimum of 8 years investment experience.

Additional Requirements:
Possess good interpersonal and communication skills, both orally and written.
Possess advanced technical knowledge.
Demonstrates the ability to identify, think and solve problems accurately and efficiently.
Leverage technology/financial application software to complement and increase efficiency.
Create (oversee procurement of) tools for in-house drill down on performance, attribution, and risk issues at manager and portfolio level.
Enhance controls and build/oversee risk management reconciliations.
Review and control trading practices and other investment operations and investment portfolio activities.
Familiarity with a wide range of financial instruments/structured products and investment vehicles including commingled funds and mutual funds.
Experience in portfolio analysis/attribution, investment risk operations or other comparable activities.

Other Preferred Qualifications:
Bachelor degree or MBA degree preferred.
CFA preferred.

]]>http://jobs.firstcitizens.com/job/Raleigh-Fixed-Income-Research-Analyst-II-Job-NC-27601/2559770/255977025597702013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21432
Location: NC-Bladenboro
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: M 8:30 – 5.15, Tu-Wed 11:00 – 2:00, Thur12:00 Fri 8:15-6:15
Physical Address: 117 Martin Luther King Dr, Bladenboro, NC 28320
Department Name: Bladenboro Branch


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
• Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
• Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
• Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
• Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
• Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Customer Service Representative I
Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

Customer Service Representative II
Basic Qualifications:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Bladenboro-Part-Time-Customer-Service-Representative-Job-NC-28320/2604450/260445026044502013-06-23First Citizens Bankfull-timeUSDstarting0BSBladenboro, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21450
Location: NC-Archdale
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: 20 hrs: Mon 10:30-2, Tues/Wed 12-2:15, Thurs 12-5:15 & Fri 10:30-6:15
Physical Address: 11613 North Main Street, Archdale, NC 27263
Department Name: Archdale branch


Position Description

The Customer Service Representative handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.

Principal Accountabilities:
•Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
•Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
•Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
•Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
•Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Customer Service Representative I
Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

Customer Service Representative II
Basic Qualifications:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Customer-Services-Representative-I-II-Part-Time-Job/2616202/261620226162022013-06-23First Citizens Bankfull-timeUSDstarting0BSArchdale, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21440
Location: NC-Research Triangle Park
Functional Area: Banking - Branch
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 5 years
Days and Hours: Monday-Friday 8:30-5:15 & Some Saturdays
Physical Address: 22 Park Drive, Research Triangle Park, NC 27709
Department Name: RTP Branch


Position Description

The Service Manager is responsible for the overall sales and operations management in the RTP branch office. This position is utilized in a branch where there is no Financial Sales Manager or Supervisor Operations Services. This person usually manages 2 or more individuals, including the hiring, development and performance management of these individuals. This position may be utilized in specialized markets with limited office hours, in-store, military base or reservation. Primary responsibilities are to maintain service excellence, reach assigned individual sales goals, ensure that branch associates reach their sales goals, maintain operational integrity of the branch, and manage expenses at or under budget.

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 1 year experience in a financial services role.
-Or-
High school diploma or GED with a minimum of 5 years experience in a financial services role.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Considerable knowledge of consumer and business deposit and loan risk issues.
Ability to identify, think through and solve problems accurately and efficiently.
Ability to manage multiple priorities.
Ability to work with little direct supervision.

Other Preferred Qualifications:
At least 2 years experience in a leadership role.

]]>http://jobs.firstcitizens.com/job/Research-Triangle-Park-Service-Manager-II-Job-NC/2611555/261155526115552013-06-23First Citizens Bankfull-timeUSDstarting0BSResearch Triangle Park, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21366
Location: CO-Cherry Creek
Functional Area: Banking - Branch
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 311 Steele Street, Denver, CO 80206
Department Name: Boulder


Position Description

The Financial Sales Manager - Business Deposits is accountable for overall business deposit products and services growth of the branch through a combination of outside sales calls and the expansion of the existing business deposit client base. Also, the FSM is responsible for performance in the entire branch, including:
 Excellence in customer service at all times
 Management of controllable expenses (at or under budget)
 Operational compliance (Internal Control Reviews)
 Supervision (direct and indirect) of typically 3 – 6 associates

The FSM has assigned individual goals, and is also responsible to ensure branch associates’ goals and/or team goals are achieved or exceeded.

Principal Accountabilities:
- Gather business deposits, particularly low-cost deposits, through outside calling efforts, referrals, networking, professionally prepared proposals, presentations, etc.
- Perform standard leadership/management functions such as interviewing and hiring branch staff, conducting performance reviews, coaching staff to optimum performance levels, taking any necessary disciplinary action, scheduling, managing expenses.
- Generate sales of products, directly or indirectly, to ensure increased non-interest income for the branch. Ensure all associates keep current on product knowledge, competitors’ products and any compliance issues related to the sales of products.
- Ensure that branch associates maintain a positive working relationship with all branch partners and back-office support groups. Refer business or questions to the appropriate personnel. Promote understanding of diversity issues among branch staff, and promote respect for all associates and clients. Ensure branch staff provides excellent service to all clients.
- Ensure compliance with federal regulations and bank policy for all matters of branch operations, receiving at least a “low risk” Internal Control Review Score.
- Represent the Bank in the community by attending civic and community group meetings, participating and volunteering on civic and community projects, to generate additional business for the Bank; utilize relationships with local civic/volunteer organization(s) to identify potential CRA opportunities.
*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 4 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience
-Or-
High School Diploma or GED with a minimum of 8 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Knowledge of business deposit account types
Understanding of generic cash management products and services
Ability to work with little direct supervision
Other Preferred Qualifications:
Experience in selling cash management products and services
Ability to reach pre-determined deposit products and services goals

]]>http://jobs.firstcitizens.com/job/Cherry-Creek-Financial-Sales-Manager-Business-Deposits-Job-CO/2580848/258084825808482013-06-23First Citizens Bankfull-timeUSDstarting0BSCherry Creek, CO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20425
Location: DC-Washington
Functional Area: Business & Commercial Banking
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 10 or more years
Days and Hours: Monday-Friday 8-5
Physical Address: 1717 Pennsylvania Ave. Washington DC 20006
Department Name: Washington, DC Commercial Banking


Position Description

Come join an award winning company, where you can make a great contribution! As a new associate in this Commercial Banker (CB) role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.
The Commercial Banker is responsible for developing and managing commercial banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.
The position manages a large portfolio of commercial relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The CB I generally targets commercial customers with loan needs greater than $1,500,000.
*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 6 years banking experience in business lending or credit or business development
-OR-
High School Diploma or GED with a minimum of 10 years banking experience in business lending or credit or business development

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Washington-Commercial-Banker-I-Job-DC-20001/2177097/217709721770972013-06-23First Citizens Bankfull-timeUSDstarting0BSWashington, DC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20759
Location: VA-Winchester
Functional Area: Business & Commercial Banking
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 5 years
Days and Hours: Monday-Friday 8-5
Physical Address: 2147 Valley Ave, Winchester, VA 22601
Department Name: Business Banking


Position Description

Come join an award winning company, where you can make a great contribution! As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.
Our Business Bankers support the Bank’s mission through effective sales and service, targeted business development efforts and community involvement. This role is responsible for developing and managing business banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.
The position manages a large portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The BB I targets business customers with loan needs up to $500,000. The BB II targets business customers with loan needs from $500,000 - $1,500,000; however, the BB I/II may manage larger relationships as approved by his/her manager and in conjunction with appropriate support from Credit Administration.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 18 months experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of 5 1/2 years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Agricultural lending experience
Business development experience

]]>http://jobs.firstcitizens.com/job/Winchester-Business-Banker-III-Job-VA-22601/2362806/236280623628062013-06-23First Citizens Bankfull-timeUSDstarting0BSWinchester, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21298
Location: VA-Winchester
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Friday 8-5
Physical Address: 2147 Valley Ave. Winchester, VA 22601
Department Name: Winchester Main


Position Description

The Financial Sales Manager (FSM I) is responsible for the overall sales, financial performance and operations management of a branch office. This person usually manages 3-6 individuals (directly or indirectly), including the hiring, development and performance management of these individuals. Primary responsibilities are to: maintain service excellence, reach assigned individual sales goals, ensure that subordinates reach their sales goals, maintain operational integrity of the branch and manage expenses at or under budget.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, customer service role and/or in a lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, customer service role and/or in a lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Understanding of retail banking products and services
Ability to work with little direct supervision

Other Preferred Qualifications:
One year of experience in a lead or supervisory role

]]>http://jobs.firstcitizens.com/job/Winchester-Financial-Sales-Manager-I-Job-VA-22601/2559768/255976825597682013-06-23First Citizens Bankfull-timeUSDstarting0BSWinchester, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20982
Location: VA-Harrisonburg
Functional Area: Wealth Management
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Friday 8:00-5:00
Physical Address: Work location is flexible within the territory
Department Name: First Citizens Investor Services


Position Description

Financial Consultants present and sell non-traditional (non-FDIC insured) investments to customers and prospects. This includes preparing and presenting a financial plan to clients and monitoring their progress towards achieving their goals.

Principal Accountabilities:
- Meet with clients and prospects to discuss and evaluate all aspects of financial planning and services. Promote appropriate wealth consulting solutions for client needs.
- Work to train First Citizens Bank (FCB) associates and follow up on referrals. Effectively partner with internal associates. Promote bank products to clients and prospects.
- Travel between branches and meet with customers and FCB associates.
- Prospect current customers and non-customers outside of bank.
- Review investments/strategies/goals with existing clients on a regular basis. Maintain First Citizens Investor Services compliance standards.

*Territory includes: Virginia Branches - Harrisonburg, Staunton, Winchester, Front Royal; West Virginia Branches - White Sulphur Springs, Lewisburg, Fairlea, Marlinton, Arbovale

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience as a registered securities representative
-Or-
High School Diploma or GED with a minimum of 6 years as a registered securities representative

Additional Requirements:
Must possess valid Series 63, Series 65/66, Series 7, and state specific Life and Health insurance licenses or obtain within 90 days of hire or placement date

]]>http://jobs.firstcitizens.com/job/White-Sulphur-Springs-Financial-Consultant-Job-WV-24986/2428341/242834124283412013-06-23First Citizens Bankfull-timeUSDstarting0BSHarrisonburg, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21047
Location: VA-Harrisonburg
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F 8-5
Physical Address: 2393 South Main Street
Department Name: Mortgage Sales Mid Atlantic


Position Description

The Mortgage Banker is a sales position responsible for the production of mortgage loans while providing superior client service. The Mortgage Banker is responsible for maintaining personal production, delivering client service, and developing and managing a high-quality pipeline of residential mortgage loan applications.
The Mortgage Banker must develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals. This position will be responsible for managing the progression of those loans through the loan process. This position will have overall accountability for ensuring adherence to regulatory and corporate guidelines. In addition, this position will be responsible for ensuring client service standards are met.

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion.

]]>http://jobs.firstcitizens.com/job/Harrisonburg-MORTGAGE-BANKER-Job-VA-22801/2455763/245576324557632013-06-23First Citizens Bankfull-timeUSDstarting0BSHarrisonburg, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21061
Location: VA-Emporia
Functional Area: Wealth Management
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 5 years
Days and Hours: Monday-Friday 8-5
Physical Address: 214 West Atlantic Street, Emporia, VA 23847
Department Name: First Citizens Investor Services


Position Description

The Investment Consultant introduces and sells non-traditional (non-FDIC insured) investments to customers and prospects. Includes preparing and presenting a financial plan to clients and monitoring their progress towards achieving their goals. This is a junior position to that of financial consultant. Typically, the person in this position will work with a more senior financial consultant in a team setting and handle accounts with less than $100,000 of investable assets.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 1 year experience as a registered securities representative
-Or-
High School Diploma or GED with a minimum of 5 years as a registered securities representative

Additional Requirements:
Must possess valid Series 63, Series 65/66, Series 7, and state specific Life and Health insurance licenses or obtain within 90 days of hire or placement date

]]>http://jobs.firstcitizens.com/job/Emporia-Investment-Consultant-Job-VA-23847/2461229/246122924612292013-06-23First Citizens Bankfull-timeUSDstarting0BSEmporia, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21266
Location: VA-Chase City
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F 8:30-5:30 & some Sats 9-12
Physical Address: 242 N. Main Street Chase City, VA 23924
Department Name: Chase City


Position Description

Responsible for operations supervision of branch and for leading customer transaction and servicing activities. Assists Financial Sales Manager with execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Takes the lead in the office when the Financial Sales Manager is not present.

Principal Accountabilities:
-Teller Operations Lead: Maintain overall knowledge and mastery of teller operations; complete paying and receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, and foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.

-Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.

-Banking Operations Lead: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives.

-Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.

-Inside Sales and Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities and refer to platform.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 2 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues
Strong oral and written communication skills

]]>http://jobs.firstcitizens.com/job/Chase-City-Lead-Customer-Service-Representative-Job-VA-23924/2563916/256391625639162013-06-23First Citizens Bankfull-timeUSDstarting0BSChase City, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21451
Location: VA-South Hill
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: M-F 7:30am-6:00pm & Some Saturdays
Physical Address: 222 E Atlantic St, South Hill, VA 23970
Department Name: South Hill Main


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.

- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.

- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.

- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.

- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/South-Hill-Sales-and-Services-Representative-Job-VA-23970/2616201/261620126162012013-06-23First Citizens Bankfull-timeUSDstarting0BSSouth Hill, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21442
Location: VA-Roanoke
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: m-f 8-5, 5:30 or 6:00 Some Saturdays 8:30 - 12:30
Physical Address: 110 Church Ave. Roanoke VA
Department Name: Roanoke Area


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Roanoke-Float-Sales-&-Service-Representative-Job-VA-24001/2609315/260931526093152013-06-23First Citizens Bankfull-timeUSDstarting0BSRoanoke, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20066
Location: VA-Roanoke
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: 40 hrs./weeek, Monday - Friday
Physical Address: 3862 Electric Road Roanoke, VA
Department Name: Mortgage Sales West


Position Description

The Mortgage Banker is a sales position responsible for the production of mortgage loans while providing superior client service. The Mortgage Banker is responsible for maintaining personal production, delivering client service, and developing and managing a high-quality pipeline of residential mortgage loan applications.
The Mortgage Banker must develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals. This position will be responsible for managing the progression of those loans through the loan process. This position will have overall accountability for ensuring adherence to regulatory and corporate guidelines. In addition, this position will be responsible for ensuring client service standards are met.

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.
Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.
Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion
Fluent - reading/writing/speaking in Spanish/English

]]>http://jobs.firstcitizens.com/job/Roanoke-MORTGAGE-BANKER-Job-VA-24001/1987244/198724419872442013-06-23First Citizens Bankfull-timeUSDstarting0BSRoanoke, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21445
Location: VA-Verona
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Mon - Wed 8:00 -5:30, Thur & Friday 8:00 -6:00
Physical Address: 349 Lee Highway, Verona , VA 24882
Department Name: Verona


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Verona-Sales-&-Service-Representative-Job-VA-24482/2609313/260931326093132013-06-23First Citizens Bankfull-timeUSDstarting0BSVerona, VA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20674
Location: WV-White Sulphur Springs
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Mon - Thurs 8-5 Friday 8-6, Some Sat 8-12
Physical Address: 1 East Main Street, White Sulphur Spgs, WV 24986
Department Name: White Sulphur Springs


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Basic Qualifications CSR I:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role

Basic Qualifications CSR II:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/White-Sulphur-Springs-Float-Customer-Service-Representative-Job-WV-24986/2319302/231930223193022013-06-23First Citizens Bankfull-timeUSDstarting0BSWhite Sulphur Springs, WV, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20784
Location: NC-Winston Salem
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F
Physical Address: 3001 Trenwest Drive
Department Name: Mortgage Sales West


Position Description

The Mortgage Banker is a sales position responsible for the production of mortgage loans while providing superior client service. The Mortgage Banker is responsible for maintaining personal production, delivering client service, and developing and managing a high-quality pipeline of residential mortgage loan applications.
The Mortgage Banker must develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals. This position will be responsible for managing the progression of those loans through the loan process. This position will have overall accountability for ensuring adherence to regulatory and corporate guidelines. In addition, this position will be responsible for ensuring client service standards are met.

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion.

]]>http://jobs.firstcitizens.com/job/Winston-Salem-MORTGAGE-BANKER-Job-NC-27101/2373393/237339323733932013-06-23First Citizens Bankfull-timeUSDstarting0BSWinston Salem, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21300
Location: NC-Greensboro
Functional Area: Banking - Branch
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: Monday - Thursday 8:15-5:15, Friday 8:15-6:15
Physical Address: 3200 Randleman Road, Greensboro, NC 27406
Department Name: Southside Branch


Position Description

The Service Manager is responsible for the overall sales and operations management in the branch office. This position is utilized in a branch where there is no Financial Sales Manager or Service Operations Supervisor. This person usually manages 2 -3 individuals, including the hiring, development and performance management of these individuals. This position may be utilized in specialized markets with limited office hours, in-store, military base or reservation. Primary responsibilities are to maintain service excellence, reach assigned individual sales goals, ensure that associates reach their sales goals, maintain operational integrity of the branch and manage expenses at or under budget.

Position Requirements

Basic Qualifications:
SM I
High School Diploma or GED with a minimum of 4 years experience in a financial services or bank operations role

SM II
Bachelor Degree with a minimum of 1 year experience in a financial services role
-OR-
High School Diploma or GED with a minimum of 5 years experience in a financial services role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Considerable knowledge of consumer and business deposit and loan risk issues
Good understanding of new account opening procedures, consumer and business financial product knowledge
Good oral and written communication skills, ability to influence, motivate and coach associates through knowledge of bank operations.
Ability to identify, think through and solve problems accurately and efficiently.
Ability to manage multiple priorities.
Ability to interface with various levels within the Bank and customers in a professional and diplomatic manner.
Ability to work with little direct supervision

Other Preferred Qualifications:
At least 2 years experience in a leadership role.

]]>http://jobs.firstcitizens.com/job/Greensboro-Service-Manager-III-Job-NC-27395/2569258/256925825692582013-06-23First Citizens Bankfull-timeUSDstarting0BSGreensboro, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21197
Location: NC-Apex
Functional Area: Clerical/Admin.
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: 40 hours: Mon - Fri 8:00am - 5:00pm
Physical Address: 1070 Vision Dr., Apex, NC 27502
Department Name: Triangle Commercial Banking Support


Position Description

To support Commercial Banking teams and/or Business Banking teams and/or Market Leader in the sales, servicing and management of business clients and commercial loan portfolios. Assist in identifying and selling loans and essential services to customers and prospects. Accurately prepare and process loan approval and closing documents, clear loan documentation deficiencies, provide ongoing servicing of the portfolio, maintenance past due accounts and resolve customer account problems.

Principal Accountabilities:
-ONGOING SALES SUPPORT: provide ongoing sales support to the CB/BB including identifying sales and cross-sell opportunities (by reviewing personal financial statements, tax returns, etc.), coordinating materials for presentations, setting up sales calls, maintaining prospect lists and making joint calls as required.
-DOCUMENTATION SUPPORT AND ACCURACY: originates, processes and ensures accuracy of loan documentation for closings. This includes (but not limited to) preparing CLRFs/LDRFs, BCU online applications, relationship summary, Master Servicing Plan, commitment letters, attorney letters; ordering credit reports and processing loan disbursements; ensures that all necessary documentation is included in loan packages prior to closing (i.e. EPA, Appraisal and exception approvals, etc.); attends closings as directed by the CB/BB.
-ONGOING CREDIT SERVICING SUPPORT AND ACCURACY: maintains ongoing credit servicing of the portfolio, including (but not limited to) resolving documentation exception issues within 90 days; maintaining service levels; updating financial statements; ensuring credit files are documented, organized correctly and up to date with required documentation; preparing files for all portfolio reviews. Run monthly Cognos reports, use to track maturing lines/loans and service levels.
-MONITORING OF PAST DUE CREDITS: follow up on portfolio past dues to ensure they remain under 1% at month-end; initiates and maintains customer contact during the process; informs REVP of past dues greater than 25 days (those over 30 days need to be accompanied by an action plan).
-ONGOING CUSTOMER SERVICE/OFFICE SUPPORT: coordinates opening of deposit and other services with the retail branch; processes payments and line disbursements; handles customer requests for information and problem resolution; maintains working knowledge of financial products and services; performs variety of office support functions.
-CONTINUING EDUCATION: participates in the BA education program for professional development, specifically focusing on credit analysis and understanding the business sales process. Participate in Regional BA meetings and activities as scheduled.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

*LI-MP1

Position Requirements

Basic Qualifications:
High School or GED with a minimum of 4 years experience in commercial loan documentation, commercial lending support or other related banking position.

Additional Requirements:
Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs. Experience in paralegal support. Commercial banking support and/or analysis.

]]>http://jobs.firstcitizens.com/job/Raleigh-Banker-Assistant-II-Job-NC-27601/2532730/253273025327302013-06-23First Citizens Bankfull-timeUSDstarting0BSApex, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21418
Location: NC-Cary
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: 40 hrs: Mon - Fri 8:30-5:15 & Some Sats
Physical Address: 2205 Evans Road, Cary, NC 27513
Department Name: Weston Parkway Branch


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
-Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
-Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
-Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
-Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
-Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
-Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Cary-Sales-&-Services-Representative-Job-NC-27511/2598825/259882525988252013-06-23First Citizens Bankfull-timeUSDstarting0BSCary, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21420
Location: NC-Raleigh
Functional Area: Auditing
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 2 years
Days and Hours: M-F
Physical Address: 4300 Six Forks Rd, Raleigh, NC 27609
Department Name: Audit


Position Description

Looking for an award winning place to use your skills and experience to make an impact? First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. These qualities enable us to deliver the careful attention and quality services that clients expect from their financial services company in a rapidly changing world.

This position will provide quality audit services to all subsidiaries through identifying risks to the Bank and/or customers, developing and executing state-of-the-art audit procedures, conducting ‘best practices’ research, resolving control issues, and independently assessing management’s design and effectiveness of the system of internal control.

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 2 years audit experience inlcuding experience in IT auditing.

Additional Requirements:
Strong active listening, assimilation of information, analytical, communication, negotiation, writing, and judgment skills.
Personal time management, initiative, commitment to high quality, business acumen, and flexible/adaptability attributes.
Broad knowledge of banking, systems, regulations and procedures.
Ability to handle confidential and proprietary information.
Ability to identify, analyze, and solve complex issues quickly with logic and reason.
Ability to work with minimum supervision, determining when to act independently and when to refer situations to superiors.
Ability to travel as needed.

Other Preferred Qualifications:
Possess or in process of obtaining designation as a Certified Internal Auditor (CIA), Certified Bank Auditor (CBA), Certified Public Accountant (CPA) or Certified Information Systems Auditor (CISA).

*LI-JW1

]]>http://jobs.firstcitizens.com/job/Raleigh-IT-STAFF-AUDITOR-II-Job-NC-27601/2600020/260002026000202013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21423
Location: NC-Raleigh
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 1 year
Days and Hours: 9:00am-2:00pm M-F
Physical Address: 100 East Tryon Road, Raleigh, NC 27603
Department Name: International Banking Services


Position Description

This Part Time role helps support International Banking Services by the timely and accurate processing of foreign cash items, in U. S. dollars and foreign currencies, process return items, collect fees, and balance respective accounts. Also provide back up support to the International Payments Specialists as needed. All functions performed to generate profit for the Bank.

Position Requirements

Basic Qualifications:
High school diploma or GED
Minimum of 1 year Teller, Financial Services Representative, or other banking experience.

Additional Skills:
Typing, tenkey, MSExcel, analytical skills, good oral communication skills, and attention to detail are critical.
Ability to work independently and meet strict deadlines.
Strong math and accounting skills.
Knowledge of world geography helpful.

Job Attributes:
This is a part-time position with the potential to become a full-time position as the department continues to grow.

-Enters each foreign cash item (foreign check) into I-TRACS system capturing information for cash letters. Balances daily entries, ensures accuracy of information, utilizes the OFAC database, makes copies of or scans checks as needed.
-Balances foreign checks received and entered into I-TRACS making the appropriate entries daily. Inspects each item, secures operational credit approval when required. Inspects each item, secures operational credit approval when required.
-Processes returned items promptly, debits customers, secures funds and coordinates with Risk Management when/if the returned item is fraudulent.
-Balances suspense account daily to ensure prompt clearing of items that generate entries to the suspense account during imaging at the branch level (Branch Capture). Makes appropriate entries to adjust daily.
-Extracts fee information from I-TRACS daily to collect per item and float fees.
-Cross-trains to serve as backup to International Payments Specialists
-Assists with training of International Payments Specialists for back up for the Foreign Currency Services Specialist as required.

]]>http://jobs.firstcitizens.com/job/Raleigh-FOREIGN-CASH-ITEMS-SPECIALIST-Job-NC-27601/2600022/260002226000222013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21419
Location: NC-Raleigh
Functional Area: Auditing
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 4 years
Days and Hours: M-F
Physical Address: 4300 Six Forks Rd, Raleigh, Nc 27609
Department Name: Audit


Position Description

Looking for an award winning place to use your skills and experience to make an impact? First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. These qualities enable us to deliver the careful attention and quality services that clients expect from their financial services company in a rapidly changing world.

This position will provide quality audit services to all subsidiaries through identifying business and information systems risks to Bank and/or customers, developing and executing state-of-the-art audit procedures, conducting best practices research, supervising audits, participating in development projects, facilitating task forces to build consensus on solutions that address Bank and customers, conducting special projects, providing on-the-job training of staff auditors, resolving control issues, and analyzing and evaluating internal controls in existing and proposed data processing systems and procedures.

Position Requirements

Basic Qualifications:
Bachelor degree with minimum of 4 years information systems auditing or risk experience .

Additional Requirements:
Information systems design, development or implementation, internal controls auditing, risk management, and/or database management.
Possess designation as a Certified Information Systems Security Professional, Certified Information Systems Auditor, Certified Public Accountant, or equivalent technical certification (e.g., Microsoft or CISCO certifications).

Other Preferred Qualifications:
Mainframe, RACF, CICS, or Active Directory experience.
1+ year of Public Accounting experience.

*LI-JW1

]]>http://jobs.firstcitizens.com/job/Raleigh-Senior-Integrated-Auditor-Job-NC-27601/2600023/260002326000232013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21397
Location: NC-Raleigh
Functional Area: Marketing
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 5 years
Days and Hours: Monday - Friday
Physical Address: 4300 Six Forks Road, Raleigh, NC 27609
Department Name: Corporate Communications and Brand Marketing


Position Description

With over $21B in assets, First Citizens Bank is one of the 50 largest banks in the United States. Our conservative lending practices have solidified our standing as one of the most stable banks in the nation.

The Senior Brand Marketing Specialist is responsible for executing the marketing as well as other strategic initiatives that drive Bank awareness, revenue and profitability for the business units which can include: Retail, Business, Wealth and Credit Card. Develop and implement strategies that target client acquisition and retention, customer profitability growth and referrals. Develop and execute the communication of key Bank wide marketing initiatives. Coordinate the development and financial justification of the advertising/marketing budget and strategic initiatives. Develop and oversee the integration of marketing initiatives through the branch channel as well as electronic changes (online banking retail and business, website, email and ATMs). Communicate with assigned business units managers, subject matter experts in all business segments and sales associates to develop programs and ensure accuracy in all marketing/customer facing materials. Additionally this position will be responsible for ensuring brand integrity and compliance with regulatory governance for all new marketing initiatives and for existing materials.

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 5 years advertising experience.
-Or-
High school diploma or GED with a minimum of 9 years advertising experience.

Additional Requirements:
Strong knowledge of advertising media, sales collateral development, direct mail and email mail marketing and multichannel campaign management.
Proven project management skills.
Advanced proficiency in MS Word, Adobe, MS Outlook, MS Excel, MS PowerPoint.
Strong communication skills with demonstrated experience developing and managing to performance metrics.
Ability to correctly assess business opportunities, develop marketing and functional business requirements with a strong focus on establishing the financial implications.
Proven ability to influence stakeholders across functional areas around common goals and objectives.

Other Preferred Qualifications:
Advanced degree in Business or Marketing.

*LI-JW1

]]>http://jobs.firstcitizens.com/job/Raleigh-Senior-Brand-Marketing-Specialist-Job-NC-27601/2592310/259231025923102013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21402
Location: NC-Raleigh
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Monday - Friday, 10:00am to 7:00pm, Could change to 11:00am to 8:00pm
Physical Address: 100 E Tryon Rd, Raleigh, NC 27603
Department Name: Telephone Mortgage Banking


Position Description

Provide mortgage sales/services to the Bank's customers and prospective customers seeking advice on and/or desiring to obtain a residential mortgage loan in the markets served by First Citizens Bancshares, many of which involve large loans, via the Direct Telephone Banking unit. This position supports the FHA, Low to Moderate loan programs, Construction/Perm, and conventional (fixed and adjustable) mortgage loan products of the bank. This position will also be the only mortgage delivery group in many areas that the bank serves.

Position Requirements

Basic Qualifications:
High school diploma or GED with a minimum of 2 years mortgage sales or banking sales experience.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Telephone Sales experience.

]]>http://jobs.firstcitizens.com/job/Raleigh-TELEPHONE-MORTGAGE-BANKER-I-Job-NC-27601/2592311/259231125923112013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21412
Location: NC-Raleigh
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: 40 hrs: Mon - Thurs 8:30-5:15, Fri 8:30-6:15 & Some Sats.
Physical Address: 2005 Cameron Village, Raleigh, NC 27605
Department Name: Central Triangle Area Float/Cameron Village branch


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

**This position is a Float SSR position and will provide coverage to multiple branch locations.**

Principal Accountabilities:
-Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
-Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
-Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
-Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
-Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
-Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Raleigh-Sales-&-Services-Representative-Float-Job-NC-27601/2597360/259736025973602013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21370
Location: NC-Raleigh
Functional Area: Credit Administration
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 2 years
Days and Hours: M-F
Physical Address: 100 E. Tryon Rd., Raleigh, NC 27603
Department Name: Retail Underwriting


Position Description

To underwrite and evaluate moderately complex to complex retail credit loan applications originated by the branches, according to Bank policies and procedures. The majority of the applications evaluated are unsecured or non real estate secured transactions. Special attention is required for compliance with federal and state lending regulations. Underwriters communicate extensively with sales associates on loan decisions and loan structure.

*LI-EL1

Position Requirements

Bachelor degree with a minimum of 2 years experience in retail credit.
-Or-
High school diploma or GED with a minimum of 6 years experience in retail credit.

Additional Requirements
Must have strong understanding of financial principles and concepts, attention to detail, computer skills, and communication skills.

Other Preferred Qualifications
Bachelor degree preferred.

]]>http://jobs.firstcitizens.com/job/Raleigh-RETAIL-UNDERWRITER-Job-NC-27601/2582365/258236525823652013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21365
Location: NC-Raleigh
Functional Area: Information Technology
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: M-F
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: Information Security


Position Description

This position will be a part of a team that provides daily support/admin for the messaging platform of the bank. The ideal candidate will have technical and project management expertise focused in multiple areas that support technical infrastructure. Technical Infrastructure includes HP Server hardware, Windows 2003/2008 operating systems, File and print services, IIS, NLB, Clustering, Windows security (permissions, rights, local and group policy, etc.), Windows networking (shares, DNS, WINS, etc.), VB/Powershell scripting, Active directory and LDAP, and virtualization (VMWare, MS Hyper-V, etc.). They must also have strong installation, testing, debugging and production support skills. Some of the responsibilities include daily production support for the application and hardware infrastructure. These individuals will deal with a variety of hardware platforms, operating systems, and complex software. They will be responsible for installing, maintaining, tuning, debugging, and performing the daily administration to keep the First Citizens Bank computer systems running. These positions require highly skilled and dedicated individuals who will be required to rotate on call responsibility.

Position Requirements

Basic Qualifications:
Associate’s degree and a minimum four years work experience as a systems engineer in an enterprise data center environment with at least 1 year of experience supporting Windows server system and MS Exchange Server 2003/2007/2010
OR
High School diploma or GED and a minimum of six years work experience as a as a systems engineer in an enterprise data center environment with at least one year supporting Windows server system and MS Exchange Server 2003/2007/2010

Additional Requirements:
Support experience should include installation, setup and configuration, and troubleshooting with emphasis on proactive server monitoring to meet corporate availability and response time requirements.
Ability to be on call 24 x 7 x 365 on a rotating basis.
Excellent verbal and written communication skills.
Strong technical abilities, quick study of new technology via on the job training, the intellect to resolve complex problems logically and methodically, and good judgment to involve and communicate with vendors, senior level technicians, and management.

Other Preferred Qualifications:
Bachelor’s degree

*LI-JW1
J2W:DIC

]]>http://jobs.firstcitizens.com/job/Raleigh-Messaging-Engineer-Systems-Engineer-Job-NC-27601/2582367/258236725823672013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21377
Location: NC-Raleigh
Functional Area: Mortgage
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 7 years
Days and Hours: Monday - Friday
Physical Address: 100 East Tryon Road Raleigh, NC
Department Name: Mortgage Loan Operations


Position Description

To underwrite conventional and jumbo mortgage loans including USDA Rural Housing, purchase and refinance transactions. The Senior Underwriter is responsible for underwriting construction loan requests. Automated Underwriting Systems (AUS) will be used for full or partial underwriting with product and investor specific guidelines applied outside the AUS. Loans underwritten may have multiple sources of income requiring self-employed borrower tax return analysis skills. Loan applicants may have nontraditional or alternative credit. The loan structure may include one or more layers of secondary financing including community seconds, grants, or secondary liens including equity lines and loans. The Senior Underwriter uses their experience and training to look for alternative structures to make the loan work in consultation with managers and investor underwriters. The Senior Underwriter has the responsibility to protect the Bank from fraud, misrepresentation, and default and for ensuring the salability of the loan to the selected investor under the specified loan program. The Senior Underwriter will typically work with a Mortgage Processor I and II for processing and serve as a resource to the Underwriter I and II position.

*LI-KM1

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 3 years experience underwriting mortgage loans.
-Or-
High school diploma or GED with a minimum of 7 years experience underwriting mortgage loans.

Additional Requirements:
Must have good communication skills to serve as a liaison between the Mortgage Banker and the customer.
Must be well organized and detail oriented.
Computer literacy.
Complete training and certification as directed.

Other Preferred Qualifications:
Prefer processing experience.

]]>http://jobs.firstcitizens.com/job/Raleigh-Senior-Mortgage-Underwriter-Job-NC-27601/2584754/258475425847542013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21391
Location: NC-Raleigh
Functional Area: Insurance
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: M-F
Physical Address: 4300 Six Forks Rd., Raleigh, NC 27609
Department Name: P&C Insurance Services


Position Description

To provide risk management services while uncovering sales and coverage opportunities to our larger insurance clients. This position supports Account Executives as needed in addition to our client’s insurance needs as well as the agency’s retention and growth strategies.

Position Requirements

Basic Qualifications:
Associate Degree with a minimum of 4 years insurance experience required
-OR-
High School Diploma or GED with a minimum of 6 years insurance experience required.

Additional Requirements:
Carrier appointment is required for all associates in positions for marketing, production, commercial lines service, personal lines service, and group life health service.
Property and Casualty Insurance License.
Broker License.

]]>http://jobs.firstcitizens.com/job/Raleigh-COMMERCIAL-INSURANCE-ACCOUNT-SPECIALIST-I-Job-NC-27601/2587793/258779325877932013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21443
Location: NC-Raleigh
Functional Area: Information Technology
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Friday
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: INFORMATION SECURITY


Position Description

Looking for an award winning place to use your skills and experience to make an impact? First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. These qualities enable us to deliver the careful attention and quality services that clients expect from their financial services company in a rapidly changing world.

This position maintains and enhances the Bank’s security through the use of risk mitigation tools and techniques in order to enable secure integrated information systems that support the customers, clients, and Bank’s financial growth.

Job Responsibilities:
- Position provides basic support and administration of the enterprise Active Directory environment.
- Creating Active Directory groups, moving accounts into groups, and managing users.
- Part of a team responsible for the day-to-day administration, operation, and support of the bank’s newly consolidated Active Directory environment.
- Hands-on Active Directory and Microsoft Windows Server technology contributor and must be able to operate and help improve the environment distributed across remote offices and branches throughout the US.
- Active Directory System support, patching, maintenance of Group Policy, and management and support of user accounts.
- Possess the ability to support basic audits using AD toolkit and native tools to identify security risks in an AD Enterprise environment.
- Must be able to work in a large enterprise environment.
- Support system changes and adapt the new environment based on the bank’s requirements
- Help execute ongoing system administration and health maintenance plans, procedures, and operations
- Help diagnose, resolve, and communicate advanced problems
- Communicate and collaborate well with team leadership and colleagues
- Participate in a systems administration and improvement program to maximize uptime and service delivery in accordance with business needs and priorities
- Participate in business and technical information technology solution implementations, upgrades, enhancement and conversions. Recommends solutions as appropriate.
- Stay current on emerging tools, techniques and technologies as they are introduced into the bank

Position Requirements

Information Security Engineer
Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in systems engineering, networking or information security technologies.
-Or-
High School Diploma or GED with a minimum of 6 years experience in systems engineering, networking or information security technologies.

Additional Requirements:
- Active Directory administration experience.
- Windows 2003/2008 systems administration experience.
- Proficient in creating groups, and managing users and accounts using Active Directory.
- Experience in a production support capacity in a large-enterprise computing environment.
- Knowledge of data security practices and procedures; knowledge of programming, and systems analysis procedures; knowledge of risk management standards and procedures.
- Knowledge of database software and operating systems
- Strong communications, writing and editing skills needed to transfer information to individuals involved in systems support process
- Knowledge of both manual and automated attack methods
- Ability to communicate clearly, to both technical and non-technical audiences, risks, threats, and vulnerabilities identified during assessments
- Ability to write policies and procedures; ability to prioritize work and meet deadlines
- Understanding of networking and TCPIP
- Knowledge of web-application security and scripting languages (VB and Power Shell)
- Ability to participate in an on-call rotation

Other Preferred Qualifications:
- Bachelor Degree
- Banking/Financial Services experience
- Information security experience in enterprise environments
- Database Administration
- WEB Development using Microsoft tools
- One or more industry recognized technical or security certifications - Certified Information Systems Security Professional (CISSP), Microsoft Certifications or Security +

Senior Information Security Engineer
Basic Qualifications:
Bachelor Degree with a minimum of 5 years experience in systems engineering, networking or information security technologies.
-Or-
High School Diploma or GED with a minimum of 9 years experience in systems engineering, networking or information security technologies.

Additional Requirements:
- Active Directory administration experience.
- Windows 2003/2008 systems administration experience.
- Proficient in creating groups, and managing users and accounts using Active Directory.
- Experience in a production support capacity in a large-enterprise computing environment.
- Knowledge of data security practices and procedures; knowledge of programming, and systems analysis procedures; knowledge of risk management standards and procedures.
- Knowledge of database software and operating systems
- Strong communications, writing and editing skills needed to transfer information to individuals involved in systems support process
- Knowledge of both manual and automated attack methods
- Ability to communicate clearly, to both technical and non-technical audiences, risks, threats, and vulnerabilities identified during assessments
- Ability to write policies and procedures; ability to prioritize work and meet deadlines
- Understanding of networking and TCPIP
- Knowledge of web-application security and scripting languages (VB and Power Shell)
- Ability to participate in an on-call rotation

Other Preferred Qualifications:
- Bachelor Degree
- Banking/Financial Services experience
- Information security experience in enterprise environments
- Database Administration
- WEB Development using Microsoft tools
- One or more industry recognized technical or security certifications - Certified Information Systems Security Professional (CISSP), Microsoft Certifications or Security +

J2W:DIC
*LI-JW1

]]>http://jobs.firstcitizens.com/job/Raleigh-Active-Directory-Administrator-Senior-Active-Directory-Administrator-Job-NC-27601/2610777/261077726107772013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21438
Location: NC-Raleigh
Functional Area: Wealth Management
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: 40 hours: Monday - Friday 8-5
Physical Address: 100 E Tryon Rd., Raleigh, NC
Department Name: Trust


Position Description

Come join an award winning company where you can make a great contribution! As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

As a Trust Specialist III you will perform and assist other associates in the most complex areas of Trust Support Services functions. Assist in complex problem-solving. Provide excellent client service to all trust areas. Assist Supervisor and provide strong leadership.

Principal Accountabilities:
-Process all new account requests received by Relationship Officers and Administrative Assistants. Verify all levels of designated signatures have been achieved for approval. Monitor approval levels of fee concessions to verify that signing authority is appropriate for designated concession.
-Daily review, research and correction of Out of Balance Report to ensure a 100% "drop" of statements on a monthly, quarterly, semi-annual or annual basis.
-Interpret announcements of corporate actions, some of which are complex, and perform accounting and communications to carry out decisions. Responsible for the review, posting and reconcilement of all corporate actions including stock splits, tenders, mergers, name changes, exchanges and redemption calls and puts. Monitor and follow through on all transactions to ensure accurate and timely posting on very time sensitive issues to the trust accounts involved.
-Reconcile the Trust Accounting System’s electronic blotter to the Trust Department’s checking account, to ensure all debits and credits have been properly identified and cleared in a timely manner.
-Assist in the development, implementation and testing of new system enhancements.
-Investigate and resolve complex problems and effectively communicate resolution to trust offices and other bank associates internally and externally.
-Assist in the scheduling of workloads to assure the timely and accurate completion of duties. Perform other associate's responsibilities when absent.
-Assist with special projects; identify and recommend quality improvements; participate in departmental planning meetings.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Requirements

Basic Qualifications:
Associates degree with a minimum of 2 years trust experience
-Or-
High school diploma or GED with a minimum of 4 years trust experience

Additional Requirements:
Intermediate to advanced PC skills to include Microsoft Office Word, Excel, Access. Ability to navigate trust accounting/operating systems, both internal and external. Understanding of accounting principles. Effective interpersonal and communication skills, both verbal and written. Strong organizational skills. Excellent customer service skills. Ability to prioritize and make decisions; ability to multi-task. Advanced problem-solving and analytical skills. Demonstrated professionalism, maturity and leadership characteristics.

Other Preferred Qualifications:
Bachelor degree.
Experience in at least 2 sections of Trust Support Services.

]]>http://jobs.firstcitizens.com/job/Raleigh-Trust-Specialist-III-Job-NC-27601/2608515/260851526085152013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21429
Location: NC-Raleigh
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F 8-5
Physical Address: TBD
Department Name: Mortgage Sales East


Position Description

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

The Mortgage Banker is a sales position responsible for the production of mortgage loans while providing superior client service. The Mortgage Banker is responsible for maintaining personal production, delivering client service, and developing and managing a high quality pipeline of residential mortgage loan applications. The Mortgage Banker must develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals. This position will be responsible for managing the progression of those loans through the loan process. This position will have overall accountability for ensuring adherence to regulatory and corporate guidelines. In addition, this position will be responsible for ensuring client service standards are met.

Position Requirements

Basic Qualifications:
High school diploma or GED with a minimum of 2 years experience as a mortgage loan originator or in an external banking sales role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace.
Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion. Experienced mortgage sales producer with a proven track record of success in the market.

]]>http://jobs.firstcitizens.com/job/Raleigh-MORTGAGE-BANKER-Job-NC-27601/2601355/260135526013552013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21431
Location: NC-Raleigh
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 4 years
Days and Hours: M-F 8am-5pm
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: International Banking Services


Position Description

To support International Banking Services by processing/paying import shipping documents presented to the Bank on a collection or letter of credit basis, document examination under import letters of credit, and paying bankers acceptances under documentary letters of credit.To serve as backup to the Letter of Credit Specialist in the creation of bankers acceptances, processing renewals under automatically renewing letters of credit and document examination under export letters of credit. To serve as backup to the International Documentary Specialist I function.

*LI-EL1

Position Requirements

Basic Qualifications:
High school diploma or GED
Minimum of 4 years bank operations experience to include a minimum of 2 years experience working with import and/or export shipping documents under Documentary Collections and/or Commercial Letters of Credit.

Additional Requirements:
Proficiency in Microsoft Word and creating Excel spreadsheets.
Ten-key experience.
Attention to detail.
Good oral and written communication.
Ability to work under pressure.
Experience using SWIFT Alliance application.
Demonstrated ability to work well with customers.
Ability to meet deadlines and prioritize duties.

Preferred Skills:
Knowledge of world geography.

]]>http://jobs.firstcitizens.com/job/Raleigh-INTERNATIONAL-DOCUMENTARY-SPECIALIST-II-Job-NC-27601/2602269/260226926022692013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21192
Location: NC-Raleigh
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Monday - Friday, 8am - 5pm
Physical Address: 100 E Tryon Rd. Raleigh, NC 27603
Department Name: Central Loan Operations


Position Description

The Loan Services Specialist is responsible for the daily workflow within the department, which includes the servicing of commercial and/or consumer loans. Ensures that all work has been completed and departmental deadlines have been met. Analyzes and recommend changes to systems and operational procedures that will improve the delivery of service. Resolves any problems, issues or questions, both verbally and in writing, to ensure customer satisfaction and to maintain productive relationships with other bank departments. Complies with bank policies and federal, state and other governmental rules and regulations for multiple banks in multiple states.

Position Requirements

LOAN SERVICES SPECIALIST I:
Basic Qualifications:
High School Diploma or GED
A minimum of 6 months lending and loan operations experience.

Other Required Qualifications:
Knowledge in monetary transactions and balancing including, but not limited to, posting payments, interest adjustments, correcting out of balance conditions, and other servicing functions around system maintenance.
General knowledge of Microsoft Word, Excel, Outlook and Internet Browser
Working knowledge of loan related documentation
General knowledge of the systems and applications
Ability to exercise good judgment
Ability to communicate effectively in oral and written communications
Attention to detail and the ability to perform in a demanding production environment
Working knowledge of applicable federal regulations and state laws in a multi-state environment

LOAN SERVICES SPECIALIST II:
Basic Qualifications:
High School Diploma or GED
A minimum of 1 year lending and loan operations experience.

Other Required Qualifications:
Minimum of 1 year as a Loan Servicing Specialist I.
Knowledge in monetary transactions and balancing including, but not limited to, posting payments, interest adjustments, correcting out of balance conditions, and other servicing functions around system maintenance.
General knowledge of Microsoft Word, Excel, Outlook and Internet Browser
Working knowledge of loan related documentation
General knowledge of the systems and applications
Ability to exercise good judgment
Ability to communicate effectively in oral and written communications
Attention to detail and the ability to perform in a demanding production environment
Working knowledge of applicable federal regulations and state laws in a multi-state environment

]]>http://jobs.firstcitizens.com/job/Raleigh-Loan-Services-Specialist-%28Commercial-Loan-Services%29-Job-NC-27601/2528347/252834725283472013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21176
Location: NC-Raleigh
Functional Area: Information Technology
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 10 or more years
Days and Hours: Monday-Friday
Physical Address: 100 E. Tryon Road
Department Name: Information Technology


Position Description

Relationships are the driving force behind First Citizens’ continued growth and expansion across the United States after more than 100 years in business. With the emphasis on excellence, you can feel confident bringing your skills to an environment that promotes collaboration, innovation and productivity. Your career deserves a rock-solid foundation where you can grow, achieve and succeed.

This position will establish and implement the Problem Management discipline and associated standards and processes for IT. Ensure that all associates and teams in IT comply with all Problem Management processes and standards. Establish an environment of continuous process improvement. Lead and ensure overall compliance with the entire Problem Management life-cycle ensuring timely resolution, detailed root cause analysis, development and tracking of preventive actions and ongoing trend analysis of incidents. Develop and ensure all SLA’s are adhered to with supporting metrics and reporting.

Principal Accountabilities:
Develop and ensure organizational adherence to all Problem Management standards and process.
Lead and manage the entire Problem Management Life-cycle.
Ensure that the detection, reporting, initial problem support and prioritization of all Problems is effectively and consistently applied.
Conduct post Problem analysis and ensure accurate root cause of incidents is published, appropriate preventive actions are identified and tracked, and ensure elimination of future service interruptions is minimized.
Make recommendations for service process improvement plans.
Design and continually improve processes and metrics.

Position Requirements

Basic Qualifications:
Bachelor Degree with 6 years experience in an Information Technology Analyst and/or Problem Management role.
Or
High School Diploma or GED with 10 years experience in an Information Technology Analyst and/or Problem Management role.

Additional Requirements:
Experience Managing ITIL Problem Management Process
Excellent communication and customer service skills (verbal and written)
Good process engineering skills
Working knowledge of Development and Operations Framework methodologies for all IT disciplines

LI-JW1
J2W:DIC

]]>http://jobs.firstcitizens.com/job/Raleigh-Problem-Management-Manager-Job-NC-27601/2518075/251807525180752013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21184
Location: NC-Raleigh
Functional Area: Accounting
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 6 years
Days and Hours: M-F 8-5
Physical Address: 4300 Six Forks Rd
Department Name: Corporate Finance


Position Description

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

The Senior Accountant - Accounting Policy position is a new role in our organization. This position serves as part of a team that develops and implements a comprehensive Accounting Policy structure for the organization; organizes and maintain appropriate accounting policy documentation, establishes and manages the process to manage adherence to the accounting policy of the organization, and manages the effective monitoring and communication of emerging and promulgated changes in FDIC, FASB, FFIEC, Federal Reserve, SEC and other banking regulatory agencies. It also ensures accounting practices and policies are in compliance with GAAP or regulatory accounting requirements and those policies and procedures are appropriately communicated throughout the organization, provides advice and direction on accounting policy related inquiries, and liaises with external audit firm and regulatory examiners.

Principal Accountabilities:
- Develop and implement a comprehensive Accounting Policy structure for the organization.
- Organize and maintain appropriate accounting policy documentation.
- Establish and manage the process to manage adherence to the accounting policy of the organization.
- Manage the effective monitoring and communication of emerging and promulgated changes in FDIC, FASB, FFIEC, Federal Reserve, SEC and other banking regulatory agencies. Ensure accounting practices and policies are in compliance with GAAP or regulatory accounting requirements and those policies and procedures are appropriately communicated throughout the organization.
- Provide advice and direction on accounting policy related inquiries.
- Liaise with external audit firm and regulatory examiners.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 6 years accounting, financial reporting, SEC reporting or bank regulatory experience.

Additional Requirements:
Working knowledge of generally accepted accounting principles (GAAP), SEC rules and regulations and/or bank accounting and regulatory requirements.
Verbal and written communication, problem solving, analytical and organizational skills.
PC Skills including Microsoft Excel and PowerPoint.

Other Preferred Qualifications:
CPA designation, Knowledge of Bank accounting and financial reporting

*LI-JW1

]]>http://jobs.firstcitizens.com/job/Raleigh-Senior-Accountant-Accounting-Policy-Job-NC-27601/2520489/252048925204892013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21209
Location: NC-Raleigh
Functional Area: Information Technology
Employment Type: Full-Time Exempt
Education Required: Associates Degree
Experience Required: 2 years
Days and Hours: M thru F/8-5
Physical Address: 100 E. Tryon Road, Raleigh, NC 27601
Department Name: Information Technology


Position Description

Responsibilities include daily operation and production support for the Z196 mainframe environment. Required skills are strong technical abilities, quick study of mainframe technology and tools via on the job training, the intellect to resolve complex problems logically and methodically, and good judgment to involve and communicate with vendors, senior level technicians, and management. This job will support the mainframe infrastructure that is the base on which the Bank’s customer sales and service applications are built. Responsible for installing, maintaining, tuning, debugging, and performing the daily administration to keep the Bank’s mainframe system running.

Position Requirements

Basic Qualifications:
Associate’s degree and a minimum of 2 year’s work experience as a systems engineer in an enterprise data center environment with at least 1 year experience supporting mainframe systems.
OR
High School Diploma or GED and a minimum of 4 years work experience as a systems engineer in an enterprise data center environment with at least 1 year experience supporting mainframe systems.

Additional Requirements:
- Detailed knowledge of Mainframe operations in a multi LPAR, ZOS environment.
- Exposure to CICS, Zeke, Zeb, Zlinux, DB2 on the mainframe applications.
- Basic understanding of mainframe configuration and operatioins data flow and network interfaces and protocols such as TCP/IP, SNA and SRTP.
- Excellent verbal and written communication skills.
- The ability to work independently as well as part of a team.
- Excellent troubleshooting and customer service skills.
- The ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project.
- Participate in on-call rotation with the engineering teams.

Other Preferred Qualifications:
- Ability to understand, create and modify JCL, basic configuration and operation of IBM Z196 mainframe on ZOS with CICS, COBOL and scheduling systems.
- Associate’s degree or higher in Computer Science.
- Banking/financial services industry experience.

]]>http://jobs.firstcitizens.com/job/Raleigh-Mainframe-Systems-Engineer-Job-NC-27601/2535352/253535225353522013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21214
Location: NC-Raleigh
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: 40 hrs: M-Th 8:30-8:15, Fri 8:30-6:15 & Some Sats
Physical Address: 3231 Edwards Mill Road, Raleigh, NC
Department Name: Central Triangle Area Float


Position Description

Looking for an award winning place to use your skills and experience to make an impact? First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. These qualities enable us to deliver the careful attention and quality services that clients expect from their financial services company in a rapidly changing world.

Supports the branch’s mission through effective branch-based sales and service efforts and community involvement. The Financial Services Representative is responsible for developing and managing retail banking relationships in accordance with FCB’s core values and prescribed sales process. Primary focus is on loan and deposit production and fee income generation. Position operates mainly inside the branch. Position identifies all financial services needs and refers to business/commercial, wealth and other banking partners to meet client needs.

**This position is a Float FSR position and will provide coverage to multiple branch locations throughout the Triangle Area.**

Principal Accountabilities:
-Inside Sales: Develop and implement a retail sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.
-Service: Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers, and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.
-Risk Mitigation/Compliance: Ensure compliance with federal regulations and bank policies on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products. Maintain internal controls.
-Partnerships: Maintain a productive working relationship with branch partners, Business and Commercial Bankers, Wealth Management and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.
-Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.
-Inside Sales: Develop and implement a retail sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

*LI-MP1

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 2 years experience in a sales, customer service, or lending role

]]>http://jobs.firstcitizens.com/job/Raleigh-Financial-Services-Representative-Float-Job-NC-27601/2537115/253711525371152013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21224
Location: NC-Raleigh
Functional Area: Insurance
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 2 years
Days and Hours: M-F
Physical Address: 4300 Six Forks Rd., Raleigh, NC 27603
Department Name: Insurance


Position Description

Relationships are the driving force behind First Citizens’ continued growth and expansion across the United States after more than 100 years in business. With the emphasis on excellence, you can feel confident bringing your skills to an environment that promotes collaboration, innovation and productivity. Your career deserves a rock-solid foundation where you can grow, achieve and succeed.

The Insurance Account Executive is responsible for generating business and commercial revenue by developing new client relationships and maintaining existing account relationships. Responsibilities for this role include developing relationships with business and commercial bankers to initiate referrals, analyzing potential business and commercial client exposures, recommending appropriate coverage solutions, negotiating with clients to sell placement of coverage solutions offered by First Citizens. The AE is accountable for meeting ESG goals by referring clients to business bankers, commercial bankers and other business segment groups. In this role, you will have accountability for ensuring adherence to regulatory and corporate guidelines. In addition, the AE will also be accountable for reviewing and ensuring timely collection of clients’ accounts receivable balances as well as sales forecasting, tracking and reporting.

*LI-EL1

Position Requirements

Basic Qualifications:
Bachelor’s degree and a minimum of 2 years direct insurance sales experience required.

Additional Requirements:
Employee benefits line of business experience preferred
Carrier appointment is required for all associates in positions for marketing, production, commercial lines service, personal lines service and group life health service.
Property & Liability License, Life & Health License, Resident Brokers License required.
Demonstrated ability to meet sales goals and follow sales management discipline including sales forecasting, tracking and reporting.
Strong relationship skills and customer service focus.
Proven negotiation skills.
Strong sense of urgency.
Strong insurance regulatory compliance knowledge.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Access.
Possess good interpersonal and communication skills as well as ability to work well with others to complete goals and initiatives.
Possess excellent organizational skills and ability to multi-task.
Possess good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.

]]>http://jobs.firstcitizens.com/job/Charlotte-INSURANCE-ACCOUNT-EXECUTIVE-III-%28%29-Job-NC-28201/2539596/253959625395962013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21276
Location: NC-Raleigh
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 1 year
Days and Hours: Monday - Friday
Physical Address: 100 East Tryon Road
Department Name: Mortgage Loan Operations


Position Description

The associate will process mortgage loan applications in accordance with Bank and Secondary Marketing guidelines. Ensure compliance with federal regulations and established policies and procedures. Validate information supplied by the mortgage loan applicant for underwriting, Update systems including automated underwriting with validated information. Document the file according to the applicable underwriting requirements. Communicate on an ongoing basis with the mortgage loan applicant and the Mortgage Banker the status of all files. Prepare each approved loan for submission to the Closing Department. Ensure each declined loan receives a notice as soon as possible after a decision has been rendered.
The Processor I/II contributes to protecting the Bank from fraud, misrepresentation, and mortgage loan default and works for salability of the loan to secondary market investors.

Position may be filled as either a Processor I or II depending on selected candidates skills and experience.

*LI-KM1

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 1 year mortgage loan document processing experience required.

Additional Requirements:
Experience in use of business office machines (photocopier, imaging, calculator, personal computer) and experience with various computer software programs required.
Must be well-organized and detail oriented.
Must complete training and testing as directed.

Other Preferred Qualifications:
Governement loan processing experience (FHA and/or VA)

]]>http://jobs.firstcitizens.com/job/Raleigh-MORTGAGE-LOAN-PROCESSOR-III-Job-NC-27601/2555999/255599925559992013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21281
Location: NC-Raleigh
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Friday
Physical Address: 100 East Tryon Road
Department Name: Mortgage Loan Operations


Position Description

The associate will underwrite conventional mortgage loans including USDA Rural Housing, purchase and refinance transactions. Automated Underwriting Systems (AUS) will be used for full or partial underwriting with product and investor specific guidelines applied outside the AUS. Loans underwritten will have traditional sources of income (i.e., W-2 wage earners) and traditional credit. The loan structure may include one layer of secondary financing including community seconds or grants
The Underwriter I has the responsibility to protect the Bank from fraud, misrepresentation, and default. The Underwriter I is responsible for ensuring the salability of the loan to the selected investor under the specified loan program.

*LI-KM1

Position Requirements

Basic Qualifications:
Associate Degree with a minimum of 4 years experience underwriting mortgage loans
-Or-
High School Diploma or GED with a minimum of 6 years experience underwriting mortgage loans

Additional Requirements:
Must have good communication skills to serve as a liaison between the Mortgage Banker and the customer
Must be well organized and detail oriented
Computer literacy is a pre-requisite
Complete training and certification as directed

]]>http://jobs.firstcitizens.com/job/Raleigh-MORTGAGE-UNDERWRITER-II-SR-Job-NC-27601/2556004/255600425560042013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21323
Location: NC-Raleigh
Functional Area: Information Technology
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: M-F/8-5 with some nights and weekends
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: Information Technology


Position Description

The primary purpose of this position is to maintain and improve the operational reliability and predictability for the banks primary and disaster recovery data center server room facilities. Frequent independent judgments are essential. Primary responsibility is to provide technology installation support and coordinate the architecture of physical computer floor space. Manage computer room and coordinate facilities. Provide recommendations for local floor space use.

- Responsible for coordinating and maintaining the operation of the data center facilities including but not limited to: direct customer and peer interface, vendor management, asset management, operational reliability and predictability, project support, administrative support, shipping and receiving coordination, and audit compliance.
- Examine, design, implement, and manage the physical placement of technology to maximize server room floor space, interconnectivity cabling, and power including installation of new equipment (servers, racks, cages, etc).
- Maintain and update as appropriate, current schematics and inventories of the data center server room space, to include racks, cables, power feeds, hardware, etc.
- Evaluate and recommend plans to support the data center server room current and future needs including alternate facilities/co location.
- Act as liaison with Corporate Real Estate concerning communication, coordination and planning of the data center server room electrical, HVAC, lighting, fire protection, leak detection, and other building facility needs as appropriate.
- Act as the point of contact for all day to day site activities and to address and provide daily communication and interactions regarding issues, problems, and feedback to data center management and stakeholders as required.
- Negotiate ideal maintenance windows with appropriate IT Technical Owners; ensure production related data center server room changes occur during non-intrusive times so as to avoid disruption of critical processes.
- Provide 24 x 7 technical support for the data center

Position Requirements

Basic Qualifications:
* Four-year college degree with a minimum of four years experience in computer hardware and raised floor management/coordination.
OR
* High School diploma and eight years experience in computer hardware and raised floor management/coordination

Additional Requirements:
* Working knowledge of computer equipment including electrical and cooling requirements.
* Experience with flowcharting, spreadsheet and word processing.
* Asset management of computer room hardware, power and cooling
* Working knowledge of cabling/fiber standards and working with cabling/fiber vendors.
* Mechanically inclined (able to use facility tools)
* Knowledge of power balancing (Electricity)
* Ability to physically (un)rack servers
* Strong team building skills
* Ability to preserve confidentiality of information.
* Ability and willingness to move with purpose and a strong sense of urgency.
* Ability to work weekends or extended days as operational needs dictate.
* Ability to work day or evening hours as operational needs dictate
* Accuracy and attention to detail.
* Ability to organize and prioritize a variety of tasks/projects.
* Ability to work within strict time frames and resolute deadlines.
* Self-motivated and ability to work independently.
* Excellent communication, project management, problem-solving, and organizational skills.

Other Preferred Qualifications:
* Computer, Electrical or Mechanical engineering skills to include certifications pertaining to technology and operations.
*ITIL V3 Foundation Certification

]]>http://jobs.firstcitizens.com/job/Raleigh-Server-Room-Facility-Coordinator-Job-NC-27601/2569260/256926025692602013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21321
Location: NC-Raleigh
Functional Area: Insurance
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 6 years
Days and Hours: M-F
Physical Address: 4300 Six Forks Rd., Raleigh, NC 27609
Department Name: Insurance Services Group


Position Description

Looking for an award winning place to use your skills and experience to make an impact? First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. These qualities enable us to deliver the careful attention and quality services that clients expect from their financial services company in a rapidly changing world.

This position is responsible for generating affluent and affinity client insurance revenue by developing new client relationships and maintaining existing account relationships and for making life insurance client referrals. Responsibilities include developing relationships with wealth managers and advisors, other insurance producers, Bank partners and their own prospecting efforts to initiate referrals, analyze client exposures, recommend appropriate coverage solutions, negotiate with clients and insurers to sell placement of coverage solutions through First Citizens. This position is also accountable for referring clients to business bankers, commercial bankers, life insurance producers and other business segment groups. This position has accountability for ensuring adherence to regulatory and corporate guidelines. This position also is accountable for sales forecasting, tracking and reporting.

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 6 years direct insurance sales experience.
Or
High school diploma or GED with a minimum of 10 years direct insurance sales experience.

Additional Requirements:
Carrier appointment is required for all associates in positions for marketing, production, commercial lines service, personal lines service and group life health service.
Property & Liability license.
Demonstrated ability to meet sales goals and follow sales management discipline including sales forecasting, tracking and reporting.
Strong relationship skills and customer service focus.
Proven negotiation skills.
Strong sense of urgency.
Strong insurance regulatory compliance knowledge.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Access.
Possess good interpersonal and communication skills as well as ability to work well with others to complete goals and initiatives.
Possess excellent organizational skills and ability to multi-task.
Possess good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.

Other Preferred Qualifications:
Life and health insurance license.

]]>http://jobs.firstcitizens.com/job/Raleigh-PERSONAL-RISK-ADVISOR-Job-NC-27601/2564966/256496625649662013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20329
Location: NC-Raleigh
Functional Area: Insurance
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 8 years
Days and Hours: M-F
Physical Address: 4300 Six Forks Rd., Raleigh, NC 27609
Department Name: Insurance


Position Description

Relationships are the driving force behind First Citizens’ continued growth and expansion across the United States after more than 100 years in business. With the emphasis on excellence, you can feel confident bringing your skills to an environment that promotes collaboration, innovation and productivity. Your career deserves a rock-solid foundation where you can grow, achieve and succeed.

As a newly created role within First Citizens Bank, the Manager Commercial Insurance Sales will provide leadership, direction, individual development and daily oversight of the Commercial Insurance Sales/Production staff to acquire and retain profitable customers.

The position will manage the development and implementation of a successful and differentiating sales process, use appropriate management reporting tools and work closely with insurance carriers, agency managers and staff to ensure the meeting of overall Commercial Insurance income goals and maximize available resources.

*LI-EL1

Position Requirements

Basic Qualifications:
Bachelor’s degree with a minimum of 8 years insurance services sales experience to include 6 years management or leadership experience.
- OR-
High School Diploma or GED with a minimum of 12 years insurance services sales experience to include 6 years management or leadership experience.

Additional Requirements:
Carrier appointment is required for all associates in positions for marketing, production, commercial lines service, personal lines service and group life health service.

Property & Liability License, Life & Health License, Resident Brokers License required.

Ability to effectively manage assigned personnel, motivate and lead associates to achieve desired results.

Strong sales leadership experience, relationship management skills.

Demonstrated record of consistently exceeding performance goals.

Extensive insurance regulatory compliance knowledge.

Ability to travel as needed.

]]>http://jobs.firstcitizens.com/job/Raleigh-Manager-Commercial-Insurance-Sales-Job-NC-27601/2125069/212506921250692013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21148
Location: NC-Raleigh
Functional Area: Building and Ground Maintenance
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: M-F
Physical Address: 100 E Tryon
Department Name: Corporate Finance


Position Description

Provide operational, technical & strategic management supervision to the Bank’s critical infrastructure, environments within the assigned site. This includes ensuring the integrity and reliability of the Bank’s critical function is not compromised. Focus on goals determined by Bank’s current and future needs by maintaining a strategic view and managing operations for the infrastructure. The infrastructure includes all electrical, mechanical, life-safety, and back-up systems required to support the critical facilities and Critical equipment at the site.

Principal Accountabilities:
- Manage the delivery of maintenance related projects as necessary for ensuring that projects and services that occur in the site are performed pursuant to the protocols of the bank.
- Provide technical oversight to the onsite facilities team in the delivery of maintenance, projects & construction related activities supporting the critical operations and/or functions.
- Work with the onsite facilities team to ensure that building infrastructures are not compromised or that the building operation is not interrupted as a result of maintenance or project work.
- Work with team to maintain archives of drawings, schematics, building files, etc., ensuring that all changes related to mechanical, electrical and plumbing systems are incorporated.
- Maintain strong working relationships with IT Managers, Corporate Security, and each critical facility client with emphasis on frequent, thorough, and professional communication.
- Recommend and Implement approved training programs including engineering services and Critical work area training.
- Ensure standardization and consistency with best in class operating practices at the facility.
- Serve as communication hub for Facilities work efforts associated with or potentially impacting the critical areas.
- Manage operating cost performance evaluations and budget development.
- Be available to respond to support operational and emergency situation 7 x 24.

Position Requirements

Basic Qualifications:
Bachelor degree in mechanical or electrical engineering with a minimum of 4 years engineering and maintenance supervision experience.
-Or-
High school diploma or GED with a minimum of 8 years engineering and maintenance supervision experience.

Additional Requirements:
Ability to travel up to 10%
Data Center engineering design and operating training helpful.
Good interpersonal skills, ability to communicate well in both oral and written reports.
Exposure to HVAC, fluid handling/pumping, fluid filtering, mechanical systems, welding, and electrical systems engineering and operation, back-up power design and data center design.
Must be proficient in basic computer applications and software such as MS Office, E-Mail etc.

]]>http://jobs.firstcitizens.com/job/Raleigh-Critical-Facilities-Manager-Job-NC-27601/2494640/249464024946402013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21011
Location: NC-Raleigh
Functional Area: Information Technology
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 6 years
Days and Hours: Monday - Friday
Physical Address: 100 Tryon Road, Raleigh, NC 27603
Department Name: Information Technology


Position Description

Relationships are the driving force behind First Citizens’ continued growth and expansion across the United States after more than 100 years in business. With the emphasis on excellence, you can feel confident bringing your skills to an environment that promotes collaboration, innovation and productivity. Your career deserves a rock-solid foundation where you can grow, achieve and succeed.

This Senior IT Risk and Compliance Analyst will provide the IT organization with risk management programs, risk assessments, and risk counsel. They will lead and facilitate work sessions to review fundamental tenets of IT, such as processes, procedures, designs, and technologies, to ensure the proper controls are in place and risks are appropriately mitigated. Administer the IT Policies, Standard and Procedures program.

Principal Accountabilities:
- IT Risk Review Program: Facilitates the development and execution of the IT Risk Review Program under the leadership and direction from the Manager, IT Risk and Compliance.
- IT Risk Assessment: Gathers relevant business, regulatory, process, and system information; validates/updates process flows, risks, and controls; prepares accurate, complete, clear, and timely analysis and documentation that reflects an ability to identify risks and independently assess the adequacy and effectiveness of IT internal controls and their compliance with applicable laws, regulations, policies, and procedures.
- IT Policies, Standards, and Procedures Program Administration: Administers the IT policies, standards and procedures program. Ensures all IT Policies, Standards and Procedures meet the guidelines established for each; ensures they are properly housed; ensures they are refreshed according to the refresh schedules; ensures they are properly inventoried and ensures they are appropriately approved.
- IT Risk Consulting: Works with management and associates to assess risks associated with technology solutions and ensures appropriate remediation strategies are employed. Provides guidance and education of risks and internal controls for IT. Consults with managers and associates to identify and assess current and emerging risks and strategic initiatives of the Bank.
- IT Regulatory Examinations and Internal Audits: Supports IT Audits and Exams to ensure their success. Provides assistance to IT managers and associates in writing effective test and action plans.
- IT Risk Metrics and Reporting: Leads the development of risk metric and reporting frameworks for IT. Delivers these metrics and reports as requested.

Position Requirements

Basic Qualifications:
Bachelor’s Degree with a minimum of 6 years of experience in IT Audit, IT Risk, or Information Security experience.

Additional Requirements:
Requires at least one of the following certifications; CISA, CISM, and/or CISSP.
Possesses in-depth/significant knowledge of IT risk concepts.
Demonstrated proficiency in assessing risk and risk management practices.
Possesses in-depth/significant knowledge of IT policies, standards and procedures frameworks and their development and implementation.
Working knowledge and understanding of general IT concepts including applications, computer operations, databases and networks.
Working knowledge of standard risk management/control frameworks such as COBIT, ISO, and ITIL.
Working knowledge of regulatory requirements and guidelines including those from the FFIEC and associated organizations
Critical thinking skills with attention to detail.
High degree of professionalism and personal integrity.
Ability to work with a high degree of independence.
Ability to persuade and influence others.
Demonstrated ability to effectively balance multiple responsibilities.
Excellent oral and written communication skills.
Must be CISA certified within two years of date of hire.
Ability to travel as needed.

Other Preferred Qualifications:
Master’s degree preferred in computer science, computer applications, information technology, business, finance, economics or related field.
Experience in two of the three areas: IT Audit, IT Risk, and Information Security.
Experience working with State Banking Commissions.
Previous banking or financial services experience.
Multiple professional certifications from the following: CISA, CISM, CISSP, or CRISC.

*LI-JW1
J2W:DIC

]]>http://jobs.firstcitizens.com/job/Raleigh-Senior-IT-Risk-and-Compliance-Analyst-Job-NC-27601/2441327/244132724413272013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21012
Location: NC-Raleigh
Functional Area: Information Technology
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 10 or more years
Days and Hours: Monday - Friday
Physical Address: 100 Tryon Road, Raleigh, NC 27603
Department Name: Information Technology


Position Description

The Capacity Planning Consultant is a newly created role at First Citizens Bank. This position receives direction from the Manager of Platform Computing to ensure IT capacity meets current and future business requirements in a cost-effective manner.
Job Responsibilities are:
- Provides an analysis of current performance and capacity data to maximize the existing infrastructure optimize performance and efficiency, and to plan and justify financial investments.
- Provides a cross functional/cross-platform understanding demands on the Service and future plans for workload growth/shrinkage.
- Recommend standardized hardware configurations across all platforms with consideration for technical standards and financial strategy.
- Provide data related capacity management and architectural recommendations, explore and recommend new ways to improve forecasting.

Position Requirements

Basic Qualifications:
Bachelor’s Degree and a minimum of 8 years work experience as a systems engineer in an enterprise data center environment to include at least 2 years capacity planning experience.
OR
High School Diploma or GED and a minimum of 12 years work experience as a systems engineer in an enterprise data center environment to include at least 3 years capacity planning experience.

Additional Requirements:
Expert capacity planning skills in mainframe, physical and virtual server environments and multiple storage/operating system platforms.
Experience in analysis of systems and performance metrics from SCCM, SCOM, HP Open View, VMWare Capacity Planning Tool, BMC or other capacity planning systems.
Strong technical skills in performance metrics, technology standards and financial modeling that aligns with technology strategy.
Excellent verbal and written communication skills.

Other Preferred Qualifications:
Bachelor’s degree.
Banking/financial services industry experience.

J2W:DIC
*LI-JW1

]]>http://jobs.firstcitizens.com/job/Raleigh-Systems-Engineer-Consultant-Capacity-Planner-Job-NC-27601/2442427/244242724424272013-06-23First Citizens Bankfull-timeUSDstarting0BSRaleigh, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20895
Location: NC-Greenville
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F
Physical Address: TBD
Department Name: Mortgage Sales East


Position Description

Looking for an award winning place to use your skills and experience to make an impact? First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. These qualities enable us to deliver the careful attention and quality services that clients expect from their financial services company in a rapidly changing world.

The Mortgage Banker is a sales position responsible for the production of mortgage loans while providing superior client service. The Mortgage Banker is responsible for maintaining personal production, delivering client service, and developing and managing a high-quality pipeline of residential mortgage loan applications.
The Mortgage Banker must develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals. This position will be responsible for managing the progression of those loans through the loan process. This position will have overall accountability for ensuring adherence to regulatory and corporate guidelines. In addition, this position will be responsible for ensuring client service standards are met.

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills. Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion.

]]>http://jobs.firstcitizens.com/job/Greenville-MORTGAGE-BANKER-Job-NC-27833/2403681/240368124036812013-06-23First Citizens Bankfull-timeUSDstarting0BSGreenville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21426
Location: NC-Washington
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Monday 830-1230 Tuesday off Wednesday 12-5 Thursday 12-5 Friday 12-6
Physical Address: 1411 Carolina Avenue Washington NC 27889
Department Name: Pitt Area


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Customer Service Representative I
Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

Customer Service Representative II
Basic Qualifications:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Washington-Part-Time-Customer-Service-Representative-Job-NC-27889/2602270/260227026022702013-06-23First Citizens Bankfull-timeUSDstarting0BSWashington, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21436
Location: NC-Denver
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 2 years
Days and Hours: M-Th 8:15 - 5:15, F 8:15 - 6:15
Physical Address: 219 N. Hwy 16 South, Denver NC
Department Name: Denver Branch


Position Description

Responsible for operations supervision of branch and for leading customer transaction and servicing activities. Assists Financial Sales Manager with execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Takes the lead in the office when the Financial Sales Manager is not present.

Principal Accountabilities:
- Teller Operations Lead: Maintain overall knowledge and mastery of teller operations; complete paying and receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, and foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
- Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.
- Banking Operations Lead: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
- Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.
- Inside Sales and Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities and refer to platform.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 2 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues
Strong oral and written communication skills

]]>http://jobs.firstcitizens.com/job/Denver-Lead-Customer-Service-Representative-Job-NC-28037/2609312/260931226093122013-06-23First Citizens Bankfull-timeUSDstarting0BSDenver, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21311
Location: NC-Mooresville
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 2 years
Days and Hours: M-Th 8:15 - 5:15, F 8:15 - 6:15
Physical Address: 150 Williamson Rd., Mooresville NC
Department Name: Catawba Area Float - Home Branch Mooresville Main


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Mooresville-Float-Sales-&-Service-Representative-Job-NC-28115/2564961/256496125649612013-06-23First Citizens Bankfull-timeUSDstarting0BSMooresville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21315
Location: NC-Charlotte
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F
Physical Address: TBD
Department Name: Mortgage Sales West


Position Description

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.
First Citizens Bank is seeking to hire a Mortgage Loan Officer with proven success driving new business and maintaining long term clients. You would be responsible for maintaining personal production, and developing and managing a high-quality pipeline of residential mortgage loan applications. You will be a key member of our mortgage sales team that demonstrates teamwork and service excellence towards both internal and external clients at all times.
Key Responsibilities:
- Develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals
- Managing the progression of those loans through the loan process
- Maintain overall accountability for ensuring adherence to regulatory and corporate guidelines
- Ensuring client service standards are met

*LI-EL1

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion.

]]>http://jobs.firstcitizens.com/job/Charlotte-Mortgage-Banker-Job-NC-28201/2564964/256496425649642013-06-23First Citizens Bankfull-timeUSDstarting0BSCharlotte, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21024
Location: NC-Charlotte
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: Monday-Thursday 8:30 to 5:15; Friday 8:30 to 6:15; Some Saturday hours
Physical Address: 4325 Randolph Road, Charlotte, NC 28211
Department Name: Cotswold Branch


Position Description

The Financial Sales Manager (FSM II) is responsible for the overall sales, financial performance and operations management of a branch office. This person usually manages 3-8 individuals (directly or indirectly), including the hiring, development and performance management of these individuals. Primary responsibilities are to: maintain service excellence, reach assigned individual sales goals, ensure that associates reach their sales goals, maintain operational integrity of the branch and manage expenses at or under budget.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 4 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience
-Or-
High School Diploma or GED with a minimum of 8 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Understanding of retail banking products and services
Ability to work with little direct supervision

]]>http://jobs.firstcitizens.com/job/Charlotte-Financial-Sales-Manager-II-Job-NC-28201/2442428/244242824424282013-06-23First Citizens Bankfull-timeUSDstarting0BSCharlotte, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20575
Location: NC-Charlotte
Functional Area: Business & Commercial Banking
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 7 years
Days and Hours: Monday - Friday 8:30 to 5:15
Physical Address: 7837 Pineville-Matthews Road Charlotte NC
Department Name: Metro Business Banking


Position Description

Come join an award winning company, where you can make a great contribution! As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.
Our Business Bankers support the Bank’s mission through effective sales and service, targeted business development efforts and community involvement. This role is responsible for developing and managing business banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.
This position manages a large portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The BB II targets business customers with loan needs from $500,000 - $1,500,000; however, the BB II may manage larger relationships as approved by his/her manager and in conjunction with appropriate support from Credit Administration.
*LI-MP1

Position Requirements

Bachelor Degree with a minimum of 3 years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of 7 years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Charlotte-Business-Banker-Job-NC-28201/2265650/226565022656502013-06-23First Citizens Bankfull-timeUSDstarting0BSCharlotte, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20728
Location: NC-Charlotte
Functional Area: Insurance
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 2 years
Days and Hours: M-F
Physical Address: 128 S. Tryon St., Charlotte, NC 28202
Department Name: Insurance


Position Description

Relationships are the driving force behind First Citizens’ continued growth and expansion across the United States after more than 100 years in business. With the emphasis on excellence, you can feel confident bringing your skills to an environment that promotes collaboration, innovation and productivity. Your career deserves a rock-solid foundation where you can grow, achieve and succeed.

The Insurance Account Executive is responsible for generating business and commercial revenue by developing new client relationships and maintaining existing account relationships. Responsibilities for this role include developing relationships with business and commercial bankers to initiate referrals, analyzing potential business and commercial client exposures, recommending appropriate coverage solutions, negotiating with clients to sell placement of coverage solutions offered by First Citizens. The AE is accountable for meeting ESG goals by referring clients to business bankers, commercial bankers and other business segment groups. In this role, you will have accountability for ensuring adherence to regulatory and corporate guidelines. In addition, the AE will also be accountable for reviewing and ensuring timely collection of clients’ accounts receivable balances as well as sales forecasting, tracking and reporting.

*LI-EL1

Position Requirements

Basic Qualifications:
Bachelor’s degree and a minimum of 2 years direct insurance sales experience required.

Additional Requirements:
Employee benefits line of business experience preferred
Carrier appointment is required for all associates in positions for marketing, production, commercial lines service, personal lines service and group life health service.
Property & Liability License, Life & Health License, Resident Brokers License required.
Demonstrated ability to meet sales goals and follow sales management discipline including sales forecasting, tracking and reporting.
Strong relationship skills and customer service focus.
Proven negotiation skills.
Strong sense of urgency.
Strong insurance regulatory compliance knowledge.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Access.
Possess good interpersonal and communication skills as well as ability to work well with others to complete goals and initiatives.
Possess excellent organizational skills and ability to multi-task.
Possess good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.

]]>http://jobs.firstcitizens.com/job/Charlotte-INSURANCE-ACCOUNT-EXECUTIVE-III-%28Charlotte%29-Job-NC-28201/2356578/235657823565782013-06-23First Citizens Bankfull-timeUSDstarting0BSCharlotte, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21447
Location: NC-Charlotte
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: M 8:30-5:15, T&W 11-3, Th 10-4, Fri 9:30-6:15 & Some Saturday hrs
Physical Address: 3050 Eastway Drive, Charlotte, NC 28205
Department Name: Eastway Drive Branch


Position Description

The Customer Service Representative handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.

Principal Accountabilities:
-Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
-Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
-Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
-Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
-Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Customer Service Representative I
Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

Customer Service Representative II
Basic Qualifications:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Charlotte-Customer-Service-Representative-Part-Time-Job-NC-28201/2610778/261077826107782013-06-23First Citizens Bankfull-timeUSDstarting0BSCharlotte, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21427
Location: NC-Charlotte
Functional Area: Wealth Management
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 7 years
Days and Hours: Monday-Friday 8-5
Physical Address: 128 South Tryon Street, Charlotte, NC 28202
Department Name: Institutional Advisory Services


Position Description

To provide exceptional client service to assigned Institutional accounts delivering asset management, advice, and administration through day to day oversight of relationships.

Principal Accountabilities:
-Serve as primary point of client contact, ensuring quality and timeliness of client service delivery.
-Accountable for client satisfaction and retention.
-Responsible for and/or assist with new client acquisition and development; managing existing relationships and building an external and internal network of contacts to derive new clients.
-Prepare for and attend client review meetings (i.e., board, committee, employee education, etc.).
-Manage client profitability and develop a profitable book of business by designing and implementing various strategies based on client needs/goals.
-Attend customer entertainment events and participate in community activities as needed.
*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 3 years trust, financial services, or financial operations experience or 2 years FCB specific trust experience.
-Or-
High school diploma or GED with a minimum of 7 years trust, financial services, or financial operations experience or 4 years FCB specific trust experience.

Additional Requirements:
FINRA licensing required for certain fields: must either possess valid Series 6, 63, 65 licenses or obtain the licenses within 90 days of hire date.
Ability to read, interpret and communicate complex legal documents (wills, retirement plan documents, agency/investment management agreements, bond indentures, etc.).
Strong communication skills.
Strong negotiating and interpersonal skills.
Strong understanding of the investment markets and economics in general.
Work successfully in a team environment and deliver clear and effective presentations.

Other Preferred Qualifications:
Bachelor degree or Associate degree.
One or more ABAICB designations CTFA, CRSP, CCTS, etc.
Experience in one or more of the following institutional trust fields retirement plans, philanthropic, stock transfer, custody/escrow.
Relationship management experience.

]]>http://jobs.firstcitizens.com/job/Charlotte-Institutional-Advisory-Services-Relationship-Manager-II-Job-NC-28201/2602271/260227126022712013-06-23First Citizens Bankfull-timeUSDstarting0BSCharlotte, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21430
Location: NC-Charlotte
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 6 years
Days and Hours: M-F
Physical Address: Branch in Mecklenburg area
Department Name: Business & Treasury Services


Position Description

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

The Small Business Treasury Specialist supports the Bank’s mission through effective sales and targeted business development efforts (small businesses with revenues between $500,000 - $3,000,000). They assist in achieving deposit growth and profitability goals in Blended Growth markets in accordance with the Bank’s core values, operational guidelines and prescribed sales process.
This role will have significant focus is on the sourcing and development of business prospects in deposit-rich client segments, acquiring new business treasury and merchant services relationships (i.e., Remote Image Deposit, online banking, payroll services, etc.), and referring high level treasury, loan, wealth and other business segment opportunities to the appropriate Bank partners.
The Small Business Treasury Specialist is responsible for maintaining client relationships, with day to day servicing being provided by the branches within the market and will refer credit needs as appropriate.

*LI-EL1

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 6 years sales experience in banking or financial services to include experience in business banking or commercial relationships.
OR
High school diploma or GED with a minimum of 10 years sales experience in banking or financial services to include experience in business banking or commercial relationships.

Additional Requirements:
Demonstrated record of consistently exceeding performance goals.
Comprehensive knowledge of treasury and merchant services.
Strong client interaction skills and has demonstrated the ability to influence the outcome of the sales process.
Strong business acumen, to include analysis and review of financial statements.
Ability to travel as needed.

]]>http://jobs.firstcitizens.com/job/Charlotte-Small-Business-Treasury-Specialist-Charlotte-Job-NC-28201/2601353/260135326013532013-06-23First Citizens Bankfull-timeUSDstarting0BSCharlotte, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21358
Location: NC-Fayetteville
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: 40 hrs: Mon-Th 8:30-5:15, Fri 8:30-6:15 & Some Saturdays
Physical Address: 520 Westwood Shp Ctr, Fayetteville, NC 28314
Department Name: Cumberland Area Float


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

**This position is a Float SSR position and will provide coverage to multiple branch locations.**

Principal Accountabilities:
-Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
-Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
-Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
-Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
-Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
-Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Fayetteville-Sales-&-Services-Representative-Float-Job-NC-28301/2578947/257894725789472013-06-23First Citizens Bankfull-timeUSDstarting0BSFayetteville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21406
Location: NC-Dunn
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Mon - Thu. 8:30- 5:15 Friday 8:30- 6:15 Some Sat. 8:30-12:30
Physical Address: 115 S. Wilson Avenue, Dunn NC
Department Name: Float position based in Dunn Main office


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Basic Qualifications CSR I:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role

Basic Qualifications CSR II:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Dunn-Float-Customer-Service-Representative-Job-NC-28334/2596625/259662525966252013-06-23First Citizens Bankfull-timeUSDstarting0BSDunn, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21414
Location: NC-Wilmington
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Mon11:30-4 Tues11:30-3 Wed11-2:15 Thurs11:30-3 Fri11:30-5 Some Sat
Physical Address: 4022 Oleander Drive, Wilmington, NC 28403
Department Name: Oleander Branch


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Customer Service Representative I
Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

Customer Service Representative II
Basic Qualifications:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Wilmington-Part-Time-Customer-Service-Representative-Job-NC-28401/2597359/259735925973592013-06-23First Citizens Bankfull-timeUSDstarting0BSWilmington, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21417
Location: NC-Wilmington
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Mon-Thurs 8:25-5:15, Fri 8:25-6:15, Some Saturdays
Physical Address: 315 Market Street, Wilmington, NC 28401
Department Name: Cape Fear Area Float


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Customer Service Representative I
Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

Customer Service Representative II
Basic Qualifications:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Wilmington-Float-Customer-Service-Representative-Job-NC-28401/2600024/260002426000242013-06-23First Citizens Bankfull-timeUSDstarting0BSWilmington, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21395
Location: NC-Wilmington
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: Bachelors Degree
Experience Required: 1 year
Days and Hours: M-F
Physical Address: TBD
Department Name: Mortgage Sales East


Position Description

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.
First Citizens Bank is seeking to hire a Mortgage Loan Officer with proven success driving new business and maintaining long term clients. You would be responsible for maintaining personal production, and developing and managing a high-quality pipeline of residential mortgage loan applications. You will be a key member of our mortgage sales team that demonstrates teamwork and service excellence towards both internal and external clients at all times.
Key Responsibilities:
- Develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals
- Managing the progression of those loans through the loan process
- Maintain overall accountability for ensuring adherence to regulatory and corporate guidelines
- Ensuring client service standards are met

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion.

]]>http://jobs.firstcitizens.com/job/Wilmington-MORTGAGE-BANKER-Job-NC-28401/2590145/259014525901452013-06-23First Citizens Bankfull-timeUSDstarting0BSWilmington, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21446
Location: NC-Wilmington
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: Mon-Thurs 8:25-5:15, Fri 8:25-6:15, Some Saturdays
Physical Address: 8219 Market Street, Wilmington, NC 28411
Department Name: Porters Neck Branch


Position Description

Responsible for overall operational integrity and operations management of branch. Assists Financial Sales Manager (FSM) and area management with development and execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Serves in the role of “Office Manager” and can serve as back-up for other non-lending positions in the branch.

Principal Accountabilities:
- Teller Operations: Maintain overall knowledge and mastery of teller operations, complete paying & receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, & foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
*Varies by size of branch. In larger branches, Customer Service, Management, and Risk Management would increase in % of time while Teller Operations would decrease.
- Banking Operations: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives
- Management: Perform various personnel functions, including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of assigned associates. Serve as Greeter for new hires as needed. Conduct performance reviews, coach for development and provide disciplinary action when necessary.
- Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.
- Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.
- Inside Sales & Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles, leading sales discussions as assigned by FSM; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities & refer to platform
- Development: Serve as Teller Coach for Bank’s online teller training program. Schedule and lead additional in-branch training as needed. Ensure associates complete required classes and follow established training plans.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum 4 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues.
Strong oral and written communication skills.

Other Preferred Qualifications:
At least 1 year supervisory experience

]]>http://jobs.firstcitizens.com/job/Wilmington-Supervisor-Operations-Services-Job-NC-28401/2611554/261155426115542013-06-23First Citizens Bankfull-timeUSDstarting0BSWilmington, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21215
Location: NC-Wilmington
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: High School Diploma
Experience Required: Less than 1 year
Days and Hours: Mon 9-2, Tues 11-2, Wed 11-2, Thurs 11-2, Fri 12-6, some Saturdays
Physical Address: 8219 Market Street, Wilmington, NC 28411
Department Name: Cape Fear Area Float


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Basic Qualifications CSR I:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role

Basic Qualifications CSR II:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Wilmington-Part-Time-Float-Customer-Service-Representative-Job-NC-28401/2537116/253711625371162013-06-23First Citizens Bankfull-timeUSDstarting0BSWilmington, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21308
Location: NC-Shallotte
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 2 years
Days and Hours: Mon-Thurs 8:25-5:15, Fri 8:25-6:15
Physical Address: 5043 Main Street, Shallotte, NC 28470
Department Name: Shallotte Branch


Position Description

Responsible for operations supervision of branch and for leading customer transaction and servicing activities. Assists Financial Sales Manager with execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Takes the lead in the office when the Financial Sales Manager is not present.

Principal Accountabilities:
- Teller Operations Lead: Maintain overall knowledge and mastery of teller operations; complete paying and receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, and foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
- Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.
- Banking Operations Lead: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
- Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.
- Inside Sales and Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities and refer to platform.

Position Requirements

pleasBasic Qualifications:
High School Diploma or GED with a minimum of 2 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues
Strong oral and written communication skills

]]>http://jobs.firstcitizens.com/job/Shallotte-Lead-Customer-Service-Representative-Job-NC-28459/2563920/256392025639202013-06-23First Citizens Bankfull-timeUSDstarting0BSShallotte, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20070
Location: NC-Jacksonville
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F
Physical Address: TBD
Department Name: Mortgage Sales East


Position Description

The Mortgage Banker is a sales position responsible for the production of mortgage loans while providing superior client service. The Mortgage Banker is responsible for maintaining personal production, delivering client service, and developing and managing a high-quality pipeline of residential mortgage loan applications.
The Mortgage Banker must develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals. This position will be responsible for managing the progression of those loans through the loan process. This position will have overall accountability for ensuring adherence to regulatory and corporate guidelines. In addition, this position will be responsible for ensuring client service standards are met.
This position has the ability to be seated in Jacksonville, Cape Carteret or Morehead City.

*LI-EL1

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion.

]]>http://jobs.firstcitizens.com/job/Jacksonville-MORTGAGE-BANKER-Job-NC-28540/1987246/198724619872462013-06-23First Citizens Bankfull-timeUSDstarting0BSJacksonville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21448
Location: NC-Cape Carteret
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Mon-Thurs 8:30-5:15, Fri 8:30-6:15
Physical Address: 306 WB McLean Blvd., Cape Carteret, NC 28584
Department Name: Cape Carteret Branch


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Customer Service Representative I
Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

Customer Service Representative II
Basic Qualifications:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Cape-Carteret-Customer-Service-Representative-Job-NC-28584/2616203/261620326162032013-06-23First Citizens Bankfull-timeUSDstarting0BSCape Carteret, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21424
Location: NC-Swansboro
Functional Area: Banking - Branch
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Thursday 8:30-5:15, Friday 8:30-6:15
Physical Address: 302 Main Street, Swansboro, NC 28584
Department Name: Swansboro Branch


Position Description

The Financial Sales Manager (FSM) is responsible for the overall sales, financial performance and operations management of a branch office. This person usually manages 3-6 individuals (directly or indirectly), including the hiring, development and performance management of these individuals. Primary responsibilities are to: maintain service excellence, reach assigned individual sales goals, ensure that associates reach their sales goals, maintain operational integrity of the branch and manage expenses at or under budget.

Position Requirements

Basic Qualifications:
FSM I
Bachelor degree with a minimum of 2 years experience in a sales, customer service role and/or in a lending role.
-Or-
High school diploma or GED with a minimum of 6 years experience in a sales, customer service role and/or in a lending role.

FSM II
Bachelor degree with a minimum of 4 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience.
-Or-
High school diploma or GED with a minimum of 8 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Understanding of retail banking products and services.
Ability to work with little direct supervision.

]]>http://jobs.firstcitizens.com/job/Swansboro-Financial-Sales-Manager-III-Job-NC-28584/2601356/260135626013562013-06-23First Citizens Bankfull-timeUSDstarting0BSSwansboro, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21375
Location: NC-Hickory
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 2 years
Days and Hours: M,T,W,F 8:15 - 5:15, Th 8:15 - 6:15
Physical Address: 1862 Hwy 70 SE, Hickory NC
Department Name: Catawba Area Float


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Hickory-Float-Sales-&-Service-Representative-Job-NC-28601/2586936/258693625869362013-06-23First Citizens Bankfull-timeUSDstarting0BSHickory, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20586
Location: NC-Hickory
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F
Physical Address: TBD
Department Name: Mortgage Sales West


Position Description

The Mortgage Banker is a sales position responsible for the production of mortgage loans while providing superior client service. The Mortgage Banker is responsible for maintaining personal production, delivering client service, and developing and managing a high-quality pipeline of residential mortgage loan applications.
The Mortgage Banker must develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals. This position will be responsible for managing the progression of those loans through the loan process. This position will have overall accountability for ensuring adherence to regulatory and corporate guidelines. In addition, this position will be responsible for ensuring client service standards are met.

*LI-EL1

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion.

]]>http://jobs.firstcitizens.com/job/Hickory-MORTGAGE-BANKER-Job-NC-28601/2272942/227294222729422013-06-23First Citizens Bankfull-timeUSDstarting0BSHickory, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20897
Location: NC-Boone
Functional Area: Banking - Branch
Employment Type: Summer Part-Time Temporary
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Mon - Friday 8:15 to 5:15
Physical Address: 540 Hwy 105 Ext, Boone, NC 28607
Department Name: Boone Branch


Position Description

The Seasonal Teller is hired to cover peak client transaction periods including summers and holidays. Position processes traditional teller transactions. This associate identifies servicing needs and sales opportunities and refers to other branch associates. Provides high quality customer service for all customers.

**This position is a Temporary position and will work only during the summer months of May - August.**

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales & Service Support: Identify servicing opportunities and sales referrals while handling client transaction needs.

Position Requirements

Basic Qualifications:
High School Diploma or GED
Other Preferred Qualifications:
3 months experience in a cash handling, sales or customer service capacity.

]]>http://jobs.firstcitizens.com/job/Boone-Temporary-Seasonal-Teller-Job-NC-28607/2405023/240502324050232013-06-23First Citizens Bankfull-timeUSDstarting0BSBoone, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21378
Location: NC-Arden
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 2 years
Days and Hours: M-F 9:15-6:15, Occasional Saturdays
Physical Address: 2106 Hendersonville Rd., Arden NC 28704
Department Name: Skyland Branch


Position Description

Supports the branch’s mission through effective branch-based sales and service efforts and community involvement. The Financial Services Representative is responsible for developing and managing retail banking relationships in accordance with FCB’s core values and prescribed sales process. Primary focus is on loan and deposit production and fee income generation. Position operates mainly inside the branch. Position identifies all financial services needs and refers to business/commercial, wealth and other banking partners to meet client needs.

Principal Accountabilities:
- Inside Sales: Develop and implement a retail sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers, and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.
- Risk Mitigation/Compliance: Ensure compliance with federal regulations and bank policies on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products. Maintain internal controls.
- Partnerships: Maintain a productive working relationship with branch partners, Business and Commercial Bankers, Wealth Management and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.
- Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 2 years experience in a sales, customer service, or lending role

]]>http://jobs.firstcitizens.com/job/Arden-Financial-Services-Representative-Job-NC-28704/2586935/258693525869352013-06-23First Citizens Bankfull-timeUSDstarting0BSArden, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21422
Location: NC-Fairview
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 2 years
Days and Hours: M-T 8:30-5:15, F 8:15-6:15, Some Saturdays
Physical Address: 1348 Charlotte Hwy., Fairview NC 28730
Department Name: Fairview Branch


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Fairview-Sales-&-Service-Representative-Job-NC-28730/2600021/260002126000212013-06-23First Citizens Bankfull-timeUSDstarting0BSFairview, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21411
Location: NC-Marion
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Mon 9:00-2:15; Tues 11:00-3:00; Thurs 11:00-3:00; Fri 10:00-5:15
Physical Address: 1570 N Main St, Marion, NC 28752
Department Name: Burke Area Float


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Customer Service Representative I
Basic Qualifications:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.

Customer Service Representative II
Basic Qualifications:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Marion-Float-Customer-Service-Representative-Job-NC-28737/2597362/259736225973622013-06-23First Citizens Bankfull-timeUSDstarting0BSMarion, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21072
Location: NC-Hendersonville
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: M-F 8-5
Physical Address: TBD
Department Name: Mortgage Sales West


Position Description

The Mortgage Banker is a sales position responsible for the production of mortgage loans while providing superior client service. The Mortgage Banker is responsible for maintaining personal production, delivering client service, and developing and managing a high-quality pipeline of residential mortgage loan applications.
The Mortgage Banker must develop and execute a personal marketing plan that will build and maintain relationships with outside referral sources (Realtors, builders, etc.) and internal referral sources (FCB retail bankers, etc.) that lead to mortgage loan referrals. This position will be responsible for managing the progression of those loans through the loan process. This position will have overall accountability for ensuring adherence to regulatory and corporate guidelines. In addition, this position will be responsible for ensuring client service standards are met.

Position Requirements

Basic Qualifications:
High School Diploma or GED.
Minimum of 2 years experience as a mortgage loan originator or in an external banking sales role required.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates good problem solving/analytical skills and the ability to work well under pressure to meet deadlines.
Projects public confidence in presentations and meetings through the use of tact and diplomacy with dealing with customers and prospects in the marketplace. Effective in public settings.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Experienced mortgage sales producer with a proven track record of success in the market.
Ability to plan (set goals and standards), articulate plan to others, and see plan through to completion.

]]>http://jobs.firstcitizens.com/job/Hendersonville-MORTGAGE-BANKER-Job-NC-28739/2467398/246739824673982013-06-23First Citizens Bankfull-timeUSDstarting0BSHendersonville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20680
Location: NC-Hendersonville
Functional Area: Mortgage
Employment Type: Full-Time Non-Exempt
Education Required: Associates Degree
Experience Required: 2 years
Days and Hours: Monday - Friday 8am - 5pm
Physical Address: 539 N. Main Street Hendersonville, NC
Department Name: Mortgage Loan Operations


Position Description

The Mortgage Underwriter will underwrite conventional mortgage loans including USDA Rural Housing, purchase and refinance transactions. Automated Underwriting Systems (AUS) will be used for full or partial underwriting with product and investor specific guidelines applied outside the AUS. Loans underwritten will have traditional sources of income (i.e., W-2 wage earners) and traditional credit. The loan structure may include one layer of secondary financing including community seconds or grants
The Underwriter has the responsibility to protect the Bank from fraud, misrepresentation, and default. The Underwriter I is responsible for ensuring the salability of the loan to the selected investor under the specified loan program.
The Underwriter may perform their own processing or work with a Mortgage Processor.

*The position may be filled as either an Underwriter I or II depending on the selected candidates skills & experience.

*LI-KM1

Position Requirements

Basic Qualifications:
Associate Degree with a minimum of 2 years experience processing mortgage loans
-Or-
High School Diploma or GED with a minimum of 4 years experience processing mortgage loans.

Additional Requirements:
Must have good communication skills to serve as a liaison between the Mortgage Banker and the customer
Must be well organized and detail oriented
Computer literacy is a pre-requisite
Complete training and certification as directed

]]>http://jobs.firstcitizens.com/job/Hendersonville-MORTGAGE-UNDERWRITER-Job-NC-28739/2324441/232444123244412013-06-23First Citizens Bankfull-timeUSDstarting0BSHendersonville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21306
Location: NC-Hendersonville
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: Mon-Thur 8:30-5:00 - Fri 8:30-6:00, some SAT
Physical Address: 539 N Main Street Hendersonville NC
Department Name: Hendersonville Main branch


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Basic Qualifications CSR I:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role

Basic Qualifications CSR II:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Hendersonville-Float-Customer-Service-Representative-Job-NC-28739/2562237/256223725622372013-06-23First Citizens Bankfull-timeUSDstarting0BSHendersonville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21273
Location: NC-Marshall
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: GED
Experience Required: Less than 1 year
Days and Hours: M 9-5, T & T 12-5, W 12-4, F 10-6
Physical Address: 5661 US Hwy 25/70 Marshall 28753
Department Name: Marshall Branch


Position Description

The Customer Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.
- Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.

Position Requirements

Basic Qualifications CSR I:
High School Diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role

Basic Qualifications CSR II:
High School Diploma or GED with a minimum of 9 months experience in a cash handling, sales or customer service role
-Or-
High School Diploma or GED with a minimum of 6 months experience as Customer Service Representative I at First Citizens Bank

]]>http://jobs.firstcitizens.com/job/Marshall-Part-Time-Customer-Service-Representative-Job-NC-28753/2553746/255374625537462013-06-23First Citizens Bankfull-timeUSDstarting0BSMarshall, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21413
Location: NC-Marshall
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 2 years
Days and Hours: M-T 8:30-5:15; F 8:15 - 6:15; Some Saturdays
Physical Address: 5661 US Hwy 25/70, Marshall NC 28753
Department Name: Marshall Branch


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Marshall-Sales-&-Service-Representative-Job-NC-28753/2597361/259736125973612013-06-23First Citizens Bankfull-timeUSDstarting0BSMarshall, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21383
Location: NC-Robbinsville
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Mon - Thur 8:30 - 5:00; Friday 8:30 - 6:00
Physical Address: 248 Rodney Orr Bypass, Robbinsville, NC 28771
Department Name: Robbinsville


Position Description

Responsible for operations supervision of branch and for leading customer transaction and servicing activities. Assists Financial Sales Manager with execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Takes the lead in the office when the Financial Sales Manager is not present.

Principal Accountabilities:
- Teller Operations Lead: Maintain overall knowledge and mastery of teller operations; complete paying and receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, and foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
- Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.
- Banking Operations Lead: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
- Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.
- Inside Sales and Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities and refer to platform.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 2 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues
Strong oral and written communication skills

]]>http://jobs.firstcitizens.com/job/Robbinsville-Lead-Customer-Service-Representative-Job-NC-28771/2586938/258693825869382013-06-23First Citizens Bankfull-timeUSDstarting0BSRobbinsville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21240
Location: NC-Tryon
Functional Area: Banking - Sales
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: 8:30-5:00 Mon-Thur ... 8:30-6:00 Fri, Some SAT
Physical Address: 570 S Trade Street Tryon NC 28782
Department Name: Tryon Main 862


Position Description

Supports the branch’s mission through effective branch-based sales and service efforts and community involvement. The Financial Services Representative is responsible for developing and managing retail banking relationships in accordance with FCB’s core values and prescribed sales process. Primary focus is on loan and deposit production and fee income generation. Position operates mainly inside the branch. Position identifies all financial services needs and refers to business/commercial, wealth and other banking partners to meet client needs.

Principal Accountabilities:
- Inside Sales: Develop and implement a retail sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers, and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.
- Risk Mitigation/Compliance: Ensure compliance with federal regulations and bank policies on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products. Maintain internal controls.
- Partnerships: Maintain a productive working relationship with branch partners, Business and Commercial Bankers, Wealth Management and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.
- Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 2 years experience in a sales, customer service, or lending role

]]>http://jobs.firstcitizens.com/job/Tryon-Financial-Services-Representative-Job-NC-28782/2542719/254271925427192013-06-23First Citizens Bankfull-timeUSDstarting0BSTryon, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21187
Location: NC-Asheville
Functional Area: Mortgage
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 4 years
Days and Hours: Monday - Friday
Physical Address: 539 N. Main Street, Hendersonville, NC
Department Name: Mortgage Loan Operations


Position Description

The Processing Supervisor is responsible for supervising the Sales Support staff of loan processors and workflow specialists. Responsibilities are operational in nature and require daily attention to pipeline management behaviors by staff, monitoring against established policy and procedure, and close attention to approval and closing deadlines. Primary interactions are with direct reports and other sales support managers and supervisors. The supervisor will serve as an escalation point from direct reports for customers and mortgage production associates.

*LI-KM1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 4 years mortgage processing experience and at least two years supervisory experience.
-Or-
High School Diploma or GED with a minimum of 8 years mortgage processing experience and at least two years supervisory experience.

Additional Requirements:
Strong coaching and associate development skills
Critical thinking skills,
Problem solving skills

Other Preferred Qualifications:
Mortgage underwriting experience

]]>http://jobs.firstcitizens.com/job/Hendersonville-Supervisor-Mortgage-Processing-Job-NC-28739/2524749/252474925247492013-06-23First Citizens Bankfull-timeUSDstarting0BSAsheville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21344
Location: NC-Asheville
Functional Area: Business & Commercial Banking
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 5 years
Days and Hours: Monday-Friday 8-5
Physical Address: 108 Patton Ave. Asheville NC 28801
Department Name: Buncombe Business Banking


Position Description

The Business Banker (BB) supports the Bank’s mission through effective sales and service, targeted business development efforts and community involvement. The BB is responsible for developing and managing business banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.
The position manages a large portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The BB I targets business customers with loan needs up to $500,000. The BB II targets business customers with loan needs from $500,000 - $1,500,000; however, the BB I/II may manage larger relationships as approved by his/her manager and in conjunction with appropriate support from Credit Administration.

Position Requirements

Basic Qualifications:
BB I
Bachelor Degree with a minimum of 18 months experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of 5 1/2 years experience in commercial or business lending, commercial or business banking, or commercial real estate

BB II
Bachelor Degree with a minimum of 3 years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of 7 years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Asheville-Business-Banker-III-Job-NC-28801/2574744/257474425747442013-06-23First Citizens Bankfull-timeUSDstarting0BSAsheville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21398
Location: NC-Asheville
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 4 years
Days and Hours: M-T 8:30-5:15; F 8:15-6:15; Some Saturdays
Physical Address: 800 Fairview Rd., Asheville NC 28803
Department Name: River Ridge branch


Position Description

Responsible for overall operational integrity and operations management of branch. Assists Financial Sales Manager (FSM) and area management with development and execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Serves in the role of “Office Manager” and can serve as back-up for other non-lending positions in the branch.

Principal Accountabilities:
- Teller Operations: Maintain overall knowledge and mastery of teller operations, complete paying & receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, & foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
*Varies by size of branch. In larger branches, Customer Service, Management, and Risk Management would increase in % of time while Teller Operations would decrease.
- Banking Operations: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives
- Management: Perform various personnel functions, including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of assigned associates. Serve as Greeter for new hires as needed. Conduct performance reviews, coach for development and provide disciplinary action when necessary.
- Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.
- Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.
- Inside Sales & Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles, leading sales discussions as assigned by FSM; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities & refer to platform
- Development: Serve as Teller Coach for Bank’s online teller training program. Schedule and lead additional in-branch training as needed. Ensure associates complete required classes and follow established training plans.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum 4 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues.
Strong oral and written communication skills.

Other Preferred Qualifications:
At least 1 year supervisory experience

]]>http://jobs.firstcitizens.com/job/Asheville-Supervisor-Operations-Services-Job-NC-28801/2590147/259014725901472013-06-23First Citizens Bankfull-timeUSDstarting0BSAsheville, NC, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21152
Location: GA-Alpharetta
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 3 years
Days and Hours: Monday - Friday, 8:30 a.m. - 5:30 p.m.
Physical Address: 10865 Haynes Bridge Rd, Alpharetta, GA 30022
Department Name: Office of AE


Position Description

If you are a seasoned Banker, with a passion for helping your clients meet their needs, First Citizens BancShares would like to speak with you. Your career has been solid and you are a top performer. Now, isn’t it time you considered joining forces with one of the Best Banks in America as ranked by Forbes?
First Citizens BancShares is one of the most stable banks in the nation. Our sound lending practices have enabled us to acquire six other banks and grow both loans and deposits organically in the past two years. It is our associates that make First Citizens Bank such a great place for our clients to do business. Primary focus is on loan and deposit production and fee income generation.

First Citizens Bank is looking to hire a Business Banker in the Alpharetta area to develop and manage business banking relationships. We are looking for a minimum of six years experience in business lending/credit/business development and a proven track record of success growing a portfolio targeting small to medium sized companies.

The position manages a portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The Business Banker targets business customers with loan needs from $500,000 - $1,500,000.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 3 years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of 7 years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

Other Preferred Qualifications:

]]>http://jobs.firstcitizens.com/job/Alpharetta-Business-Banker-II-Job-GA-30004/2494644/249464424946442013-06-23First Citizens Bankfull-timeUSDstarting0BSAlpharetta, GA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21252
Location: GA-Marietta
Functional Area: Banking - Sales
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Thursday 8:15-5:45, Friday 8:15-6:15
Physical Address: 2998 Shallowford Road Marietta, Ga 30066
Department Name: Shallowford


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also on Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Marietta-Business-Services-Representative-Job-GA-30006/2546416/254641625464162013-06-23First Citizens Bankfull-timeUSDstarting0BSMarietta, GA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21399
Location: GA-Woodstock
Functional Area: Banking - Sales
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Thursday 8:15-5:35, Friday 8:15-6:15
Physical Address: 3060 Eagle Drive, Woodstock, Ga 30289
Department Name: Towne Lake


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

*LI-MP1

Position Requirements

Bachelor degree with a minimum of 2 years experience in a sales, financial services, or lending role.
-Or-
High school diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role.
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures.
Considerable knowledge of retail lending products and services and related policies and procedures.
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Woodstock-Business-Services-Representative-Job-GA-30188/2590148/259014825901482013-06-23First Citizens Bankfull-timeUSDstarting0BSWoodstock, GA, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 20790
Location: GA-Atlanta
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Thursday 8:15-5:30, Friday 8:15-6:15
Physical Address: 5571 Chamblee Dunwoody Rd., Atlanta, GA 30338
Department Name: Atlanta- Dunwoody


Position Description

Come join an award winning company, where you can make a great contribution!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Atlanta-Business-Services-Representative-Job-GA-30301/2373394/237339423733942013-06-23First Citizens Bankfull-timeUSDstarting0BSAtlanta, GA, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21211
Location: FL-Ponte Vedra Beach
Functional Area: Banking - Sales
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Thursday 7:45-5:15, Friday 7:45-6:00
Physical Address: 832 A1A North Ste 16, Ponte Vedra Beach, FL
Department Name: Ponte Vedra


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also on Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Ponte-Vedra-Beach-Business-Services-Representative-Job-FL-32004/2534466/253446625344662013-06-23First Citizens Bankfull-timeUSDstarting0BSPonte Vedra Beach, FL, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21425
Location: FL-Jacksonville
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 3 years
Days and Hours: Monday - Friday, 8:30 a.m.- 5:30 p.m.
Physical Address: 4300 San Pablo Rd South,Jacksonville, FL 32224
Department Name: Office AE- North Florida


Position Description

Supports the Banks mission through effective sales and service, targeted business development efforts and community involvement. The Business Banker is responsible for developing and managing business banking relationships in accordance with FCBs core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.The position manages a large portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers full range of needs. They target business customers with loan needs from $500,000 - $1,500,000; however, the Business Banker may manage larger relationships as approved by his/her manager and in conjunction with appropriate support from Credit Administration.

Position Requirements

Bachelor degree with a minimum of 3 years banking experience in business lending, credit or business development.
-Or-
High school diploma or GED with a minimum of 7 years banking experience in business lending, credit or business development
.
Additional Requirements:

Financial analysis and credit underwriting skills.

]]>http://jobs.firstcitizens.com/job/Jacksonville-Business-Banker-Job-FL-32099/2601354/260135426013542013-06-23First Citizens Bankfull-timeUSDstarting0BSJacksonville, FL, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 20846
Location: FL-Coral Gables
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Thursday 8:30-5:30, Friday 8:45-6:15
Physical Address: 221 Miracle Mile, Coral Gables, FL 33134
Department Name: Coral Gables


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Coral-Gables-Business-Services-Representative-Job-FL-33114/2396302/239630223963022013-06-23First Citizens Bankfull-timeUSDstarting0BSCoral Gables, FL, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21189
Location: FL-Fort Lauderdale
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 3 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 6555 N. Federal Hwy, Ft. Lauderdale, FL 33308
Department Name: Off AE Palm Beach


Position Description

Supports the Bank’s mission through effective sales and service, targeted business development efforts and community involvement. The Business Banker is responsible for developing and managing business banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.
The position manages a large portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The Business Banker targets business customers with loan needs from $500,000 - $1,500,000; however, theyII may manage larger relationships as approved by his/her manager and in conjunction with appropriate support from Credit Administration.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 3 years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of 7 years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

Other Preferred Qualifications:

]]>http://jobs.firstcitizens.com/job/Fort-Lauderdale-Business-Banker-II-Job-FL-33301/2522735/252273525227352013-06-23First Citizens Bankfull-timeUSDstarting0BSFort Lauderdale, FL, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21133
Location: FL-Naples
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt > 20 hours
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: 30 hours week bt/w branch hrs. M-TH 7:45 -5:15, F 7:45-6:15
Physical Address: 3055 Tamiami Trail North Naples, FL 34103
Department Name: Naples


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.

- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.

- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.

- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.

- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Naples-Sales-and-Services-Representative-Job-FL-34101/2487265/248726524872652013-06-23First Citizens Bankfull-timeUSDstarting0BSNaples, FL, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21064
Location: FL-Naples
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday-Thursday 7:45-5:15, Friday 7:45-6:15
Physical Address: 1125 Immokalee Road Naples, FL 34110
Department Name: Riverchase


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Naples-Business-Services-Representative-Job-FL-34101/2461227/246122724612272013-06-23First Citizens Bankfull-timeUSDstarting0BSNaples, FL, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21349
Location: TN-Franklin
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 2 years
Days and Hours: 8-5 Mon-Fri
Physical Address: 228 South Royal Oaks Blvd, Frankin, TN 37064
Department Name: Royal Oaks Branch


Position Description

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.
- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.
- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.
- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Johnson-City-Sales-&-Service-Representative-Job-TN-37601/2578139/257813925781392013-06-23First Citizens Bankfull-timeUSDstarting0BSFranklin, TN, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21387
Location: TN-Franklin
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: Monday-Friday 8-5
Physical Address: 228 South Royal Oaks Blvd, Franklin, Tn 37064
Department Name: Royal Oaks Branch


Position Description

The Financial Sales Manager - Business Deposits is accountable for overall business deposit products and services growth of the branch through a combination of outside sales calls and the expansion of the existing business deposit client base. Also, the FSM is responsible for performance in the entire branch, including:
 Excellence in customer service at all times
 Management of controllable expenses (at or under budget)
 Operational compliance (Internal Control Reviews)
 Supervision (direct and indirect) of typically 3 – 6 associates

The FSM has assigned individual goals, and is also responsible to ensure branch associates’ goals and/or team goals are achieved or exceeded.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 4 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience
-Or-
High School Diploma or GED with a minimum of 8 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Knowledge of business deposit account types
Understanding of generic cash management products and services
Ability to work with little direct supervision

Other Preferred Qualifications:
Experience in selling cash management products and services
Ability to reach pre-determined deposit products and services goals

]]>http://jobs.firstcitizens.com/job/Franklin-Financial-Sales-Manager-II-Business-Deposits-Job-TN-37064/2611553/261155326115532013-06-23First Citizens Bankfull-timeUSDstarting0BSFranklin, TN, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21385
Location: TN-Nashville
Functional Area: Business & Commercial Banking
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 7 years
Days and Hours: Monday-Friday 8-5
Physical Address: 1534 Demonbreun St, Nashville, TN 37203
Department Name: Nashville Business Banking


Position Description

Supports the Banks mission through effective sales and service, targeted business development efforts and community involvement. The Business Banker (BB) is responsible for developing and managing business banking relationships in accordance with FCBs core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation. The position manages a large portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers full range of needs. The BB II targets business customers with loan needs from $500,000 - $1,500,000; however, the BB II may manage larger relationships as approved by his/her manager and in conjunction with appropriate support from Credit Administration.

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 3 years banking experience in business lending, credit or business development.
-Or-
High school diploma or GED with a minimum of 7 years banking experience in business lending, credit or business development

Additional Requirements:
Financial analysis and credit underwriting skills.

]]>http://jobs.firstcitizens.com/job/Nashville-Business-Banker-II-Target-Job-TN-37201/2594952/259495225949522013-06-23First Citizens Bankfull-timeUSDstarting0BSNashville, TN, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21384
Location: TN-Chattanooga
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 2 years
Days and Hours: Monday-Friday 8-5
Physical Address: 1611 Gunbarrel Rd Chattanooga, TN 37421
Department Name: Chattanooga Branch


Position Description

The Financial Sales Manager - Business Deposits is accountable for overall business deposit products and services growth of the branch through a combination of outside sales calls and the expansion of the existing business deposit client base. Also, the FSM is responsible for performance in the entire branch, including: Excellence in customer service at all times; Management of controllable expenses (at or under budget); Supervision (direct and indirect) of typically 3- 6 associates. The FSM has assigned individual goals, and is also responsible to ensure branch associates goals and/or team goals are achieved or exceeded.

Position Requirements

Basic Qualifications:
Bachelor degree with a minimum of 4 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience.
-Or-
High school diploma or GED with a minimum of 8 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Knowledge of business deposit account types.
Understanding of generic cash management products and services.
Ability to work with little direct supervision.

Other Preferred Qualifications:
Experience in selling cash management products and services.
Ability to reach predetermined deposit products and services goals.

]]>http://jobs.firstcitizens.com/job/Chattanooga-Financial-Sales-Manager-II-Business-Deposits-Job-TN-37401/2594951/259495125949512013-06-23First Citizens Bankfull-timeUSDstarting0BSChattanooga, TN, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21444
Location: TN-Knoxville
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Mon - Fri, 8-5
Physical Address: 10118 Parkside Drive, Knoxville, TN 37922
Department Name: Knoxville Branch


Position Description

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.
The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.
- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.
- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.
- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.
- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.
- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Knoxville-Business-Services-Representative-Job-TN-37901/2609314/260931426093142013-06-23First Citizens Bankfull-timeUSDstarting0BSKnoxville, TN, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21340
Location: MO-Kansas City
Functional Area: Banking - Sales
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Monday - Friday 8:15 - 5:15
Physical Address: 2 Emanuel Cleaver II Blvd, Kansas City, MO 64112
Department Name: Kansas City Plaza


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also on Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Kansas-City-Business-Services-Representative-Job-MO-64101/2574742/257474225747422013-06-23First Citizens Bankfull-timeUSDstarting0BSKansas City, MO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 19614
Location: MO-Kansas City
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 7 years
Days and Hours: Monday - Friday, 8:30 a.m. - 5:30 p.m.
Physical Address: Two Emmanuel Cleaver II Blvd., Ste 150
Department Name: Office of AE


Position Description

If you are a seasoned Banker, with a passion for helping your clients meet their needs, First Citizens BancShares would like to speak with you. Your career has been solid and you are a top performer. Now, isn’t it time you considered joining forces with one of the Best Banks in America as ranked by Forbes?
First Citizens BancShares is one of the most stable banks in the nation. Our sound lending practices have enabled us to acquire six other banks and grow both loans and deposits organically in the past two years. It is our associates that make First Citizens Bank such a great place for our clients to do business. Primary focus is on loan and deposit production and fee income generation.
The position manages a portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The Business Banker II targets business customers with loan needs from $500,000 - $1,500,000.
*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of three (3) years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of seven (7) years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Overland-Park-Business-Banker-II-Job-KS-66062/1795104/179510417951042013-06-23First Citizens Bankfull-timeUSDstarting0BSKansas City, MO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21332
Location: KS-Overland Park
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Monday - Friday 8:15 - 5:15
Physical Address: 7950 College Blvd, Overland Park, KS 66210
Department Name: Overland Park Branch


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.

- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.

- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.

- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.

- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Overland-Park-Sales-and-Services-Representative-Job-KS-66062/2571436/257143625714362013-06-23First Citizens Bankfull-timeUSDstarting0BSOverland Park, KS, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20967
Location: OK - Oklahoma City
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Monday-Friday 8:15-5:15
Physical Address: 3535 Nw 58th Street,Oklahoma City, OK 73112
Department Name: Landmark Towers


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Oklahoma-City-Business-Services-Representative-Job-OK-73101/2425064/242506424250642013-06-23First Citizens Bankfull-timeUSDstarting0BSOklahoma City, OK, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21434
Location: OK - Oklahoma City
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: Bachelors Degree
Experience Required: 3 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 4501 West Memorial Rd, Oklahoma City, OK 73142
Department Name: Office of AE - Oklahoma


Position Description

Supports the Banks mission through effective sales and service, targeted business development efforts and community involvement. The Business Banker is responsible for developing and managing business banking relationships in accordance with FCBs core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.The position manages a large portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers full range of needs. The Business Banker targets business customers with loan needs from $500,000 - $1,500,000; however, they may manage larger relationships as approved by his/her manager and in conjunction with appropriate support from Credit Administration.

Position Requirements

Bachelor degree with a minimum of 3 years banking experience in business lending, credit or business development.
-Or-
High school diploma or GED with a minimum of 7 years banking experience in business lending, credit or business development.

Additional Requirements:

Financial analysis and credit underwriting skills.

]]>http://jobs.firstcitizens.com/job/Oklahoma-City-Business-Banker-Job-OK-73101/2606867/260686726068672013-06-23First Citizens Bankfull-timeUSDstarting0BSOklahoma City, OK, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21388
Location: TX-Austin
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: Monday-Friday 8:15-5:15
Physical Address: 5500 Bee Cave Road, West Lake Hills, TX
Department Name: West Lake Hills


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

Responsible for overall operational integrity and operations management of branch. Assists Financial Sales Manager (FSM) and area management with development and execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Serves in the role of “Office Manager” and can serve as back-up for other non-lending positions in the branch.

Principal Accountabilities:
- Teller Operations: Maintain overall knowledge and mastery of teller operations, complete paying & receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, & foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
*Varies by size of branch. In larger branches, Customer Service, Management, and Risk Management would increase in % of time while Teller Operations would decrease.

- Banking Operations: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives

- Management: Perform various personnel functions, including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of assigned associates. Serve as Greeter for new hires as needed. Conduct performance reviews, coach for development and provide disciplinary action when necessary.

- Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.

- Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.

- Inside Sales & Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles, leading sales discussions as assigned by FSM; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities & refer to platform

- Development: Serve as Teller Coach for Bank’s online teller training program. Schedule and lead additional in-branch training as needed. Ensure associates complete required classes and follow established training plans.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum 4 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues.
Strong oral and written communication skills.

Other Preferred Qualifications:
At least 1 year supervisory experience

]]>http://jobs.firstcitizens.com/job/Austin-Supervisor-Operations-and-Services-Job-TX-73301/2586941/258694125869412013-06-23First Citizens Bankfull-timeUSDstarting0BSAustin, TX, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21290
Location: TX-Austin
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 710 Congress Ave., Austin, TX 78701
Department Name: Austin


Position Description

If you are a seasoned Banker, with a passion for helping your clients meet their needs, First Citizens BancShares would like to speak with you. Your career has been solid and you are a top performer. Now, isn’t it time you considered joining forces with one of the Best Banks in America as ranked by Forbes?
First Citizens BancShares is one of the most stable banks in the nation. Our sound lending practices have enabled us to acquire six other banks and grow both loans and deposits organically in the past two years. It is our associates that make First Citizens Bank such a great place for our clients to do business. Primary focus is on loan and deposit production and fee income generation.
The position manages a portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The Business Banker II targets business customers with loan needs from $500,000 - $1,500,000.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of three (3) years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of seven (7) years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Austin-Business-Banker-Job-TX-73301/2556971/255697125569712013-06-23First Citizens Bankfull-timeUSDstarting0BSAustin, TX, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20762
Location: TX-Dallas
Functional Area: Banking - Branch
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 9667 North Central Expressway #130, Dallas, TX
Department Name: Dallas Lakeside


Position Description

The Financial Sales Manager - Business Deposits is accountable for overall business deposit products and services growth of the branch through a combination of outside sales calls and the expansion of the existing business deposit client base. Also, the FSM is responsible for performance in the entire branch, including:
 Excellence in customer service at all times
 Management of controllable expenses (at or under budget)
 Operational compliance (Internal Control Reviews)
 Supervision (direct and indirect) of typically 3 – 6 associates

The FSM has assigned individual goals, and is also responsible to ensure branch associates’ goals and/or team goals are achieved or exceeded.

Principal Accountabilities:
- Gather business deposits, particularly low-cost deposits, through outside calling efforts, referrals, networking, professionally prepared proposals, presentations, etc.
- Perform standard leadership/management functions such as interviewing and hiring branch staff, conducting performance reviews, coaching staff to optimum performance levels, taking any necessary disciplinary action, scheduling, managing expenses.
- Generate sales of products, directly or indirectly, to ensure increased non-interest income for the branch. Ensure all associates keep current on product knowledge, competitors’ products and any compliance issues related to the sales of products.
- Ensure that branch associates maintain a positive working relationship with all branch partners and back-office support groups. Refer business or questions to the appropriate personnel. Promote understanding of diversity issues among branch staff, and promote respect for all associates and clients. Ensure branch staff provides excellent service to all clients.
- Ensure compliance with federal regulations and bank policy for all matters of branch operations, receiving at least a “low risk” Internal Control Review Score.
- Represent the Bank in the community by attending civic and community group meetings, participating and volunteering on civic and community projects, to generate additional business for the Bank; utilize relationships with local civic/volunteer organization(s) to identify potential CRA opportunities.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 4 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience
-Or-
High School Diploma or GED with a minimum of 8 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Knowledge of business deposit account types
Understanding of generic cash management products and services
Ability to work with little direct supervision
Other Preferred Qualifications:
Experience in selling cash management products and services
Ability to reach pre-determined deposit products and services goals

]]>http://jobs.firstcitizens.com/job/Dallas-Financial-Sales-Manager-II-Business-Deposits-Job-TX-75201/2363659/236365923636592013-06-23First Citizens Bankfull-timeUSDstarting0BSDallas, TX, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21405
Location: TX-Dallas
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: GED
Experience Required: 1 year
Days and Hours: Monday-Friday 8:00-5:00
Physical Address: 9667 North Central Expressway, Dallas, TX
Department Name: Dallas


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

Provides courier service to clients for deposit transactions and document delivery. Generates deposit and retail sales and referrals from existing customers by advising clients of additional First Citizens Bank products and services. Will be the general courier for internal associate requests that may include delivery of loan documents, proof work, daily mail, customer correspondence, etc.
This position has high client contact. Many clients (scheduled for courier pick-up) may not visit branch locations on a regular basis. In these situations, the incumbent is the clients’ primary contact.

Principal Accountabilities:
- Responsible for the daily pickup of deposits, loan payments and any other requests, for First Citizens Bank customers. Accommodate special pick-ups and adapt easily to day-to-day changes.
- Delivers various bank related correspondence to vendors.
- Delivers interoffice mail, proof work and other bank related documentation to all branches.
- Ensures excellent customer service and customer convenience through good communication and responsiveness.
- Assists with miscellaneous errands and facility purchases.
- Responsible for maintenance of company vehicle including maintaining accurate vehicle service records. Must keep vehicle clean.
- Must maintain a safe driving record at all times.
- Responsible for maintaining accurate courier logs.
- Performs other duties as assigned.

Position Requirements

Basic Qualifications:
High school diploma or GED with a minimum of 1 year experience in a sales/customer service capacity
-Or-
Minimum of 5 years of work experience, including 1 year experience in a sales/customer service capacity

Additional Requirements:
Excellent customer service and communication skills.
Ability to adhere to FCB's dress attire.
Valid state issued driver’s license with a good driving record.
Ability to work independently.
Ability to multi-task.
Ability to solve problems with little supervision.

]]>http://jobs.firstcitizens.com/job/Dallas-Courier-with-Customer-Contact-Job-TX-75201/2594955/259495525949552013-06-23First Citizens Bankfull-timeUSDstarting0BSDallas, TX, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20729
Location: TX-Dallas
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 10 or more years
Days and Hours: Monday-Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 9667 North Central Expressway, #130, Dallas, TX
Department Name: Dallas


Position Description

Supports the Bank’s mission through effective sales and service, targeted business development efforts and community involvement. The Commercial Banker is responsible for developing and managing commercial banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.
The position manages a large portfolio of commercial relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. They generally targets commercial customers with loan needs greater than $1,500,000.

Principal Accountabilities:
- Sales: Develop & implement a commercial banking sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.
- Portfolio Management: Manage a portfolio of larger, complex credits and provide financial solutions that address client needs. Maintain high level of product knowledge to enable the sale of lending, deposit and business services products, and the referral of retail and wealth products. Prepare credit packages for review and approval by credit partners. Perform credit analysis of financial data, write credit memos, recommend loan structure, pricing and packaging. Perform loan-servicing duties to ensure conformity with loan terms and conditions. Assist in collection of loan delinquencies in a timely manner. Interview loan applicants and originate loans for centralized approval. Recommend appropriate denied loans for exception approval.
- Risk Mitigation/Compliance: Monitor portfolio performance take action necessary to ensure compliance with goals/standards for watch list credits, charge offs, loan documentation exceptions, loan servicing expectations and CRA activity. Escalate problem loans as needed. Complete all required compliance and credit training and adhere to all compliance policy.
- Partnerships: Maintain a productive working relationship with Business Services partners and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.
- Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 6 years banking experience in business lending or credit or business development
-OR-
High School Diploma or GED with a minimum of 10 years banking experience in business lending or credit or business development

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

Other Preferred Qualifications:

]]>http://jobs.firstcitizens.com/job/Dallas-Commercial-Banker-Job-TX-75201/2598826/259882625988262013-06-23First Citizens Bankfull-timeUSDstarting0BSDallas, TX, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21029
Location: TX-Houston
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 10 or more years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 5002-C Westheimer Road, Houston, TX
Department Name: Banking


Position Description

Supports the Bank’s mission through effective sales and service, targeted business development efforts and community involvement. The Commercial Banker (CB) is responsible for developing and managing commercial banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.
The position manages a large portfolio of commercial relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The Commercial Banker generally targets commercial customers with loan needs greater than $1,500,000.

.Principal Accountabilities:
- Sales: Develop & implement a commercial banking sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.
- Portfolio Management: Manage a portfolio of larger, complex credits and provide financial solutions that address client needs. Maintain high level of product knowledge to enable the sale of lending, deposit and business services products, and the referral of retail and wealth products. Prepare credit packages for review and approval by credit partners. Perform credit analysis of financial data, write credit memos, recommend loan structure, pricing and packaging. Perform loan-servicing duties to ensure conformity with loan terms and conditions. Assist in collection of loan delinquencies in a timely manner. Interview loan applicants and originate loans for centralized approval. Recommend appropriate denied loans for exception approval.
- Risk Mitigation/Compliance: Monitor portfolio performance take action necessary to ensure compliance with goals/standards for watch list credits, charge offs, loan documentation exceptions, loan servicing expectations and CRA activity. Escalate problem loans as needed. Complete all required compliance and credit training and adhere to all compliance policy.
- Partnerships: Maintain a productive working relationship with Business Services partners and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.
- Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of six (6) years banking experience in business lending or credit or business development
-OR-
High School Diploma or GED with a minimum of 10 years banking experience in business lending or credit or business development

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Houston-Commercial-Banker-I-Job-TX-77001/2444113/244411324441132013-06-23First Citizens Bankfull-timeUSDstarting0BSHouston, TX, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20745
Location: CO-Denver
Functional Area: Credit Administration
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: 40 hrs./week: Monday - Friday
Physical Address: 700 17th St. Suite 100, Denver, CO 80202
Department Name: Credit - SBA


Position Description

.Relationships are the driving force behind First Citizens’ continued growth and expansion across the United States after more than 100 years in business. With the emphasis on excellence, you can feel confident bringing your skills to an environment that promotes collaboration, innovation and productivity. Your career deserves a rock-solid foundation where you can grow, achieve and succeed

In this role, you will assist SBA Resolution Officers in managing special assets, watch list, commercial and business bankruptcies and other real estate for FCB and ISB. Responsible for maintaining the SBA Resolution reporting systems by updating and analyzing data, preparing monthly watch list and special assets reports, and maintaining departmental records. Responsible for preparing packages for legal counsel and reviewing loan documentation files. Assist with all administrative duties as well as serves as backup to the SBA Resolution Officers and Resolution Analysts.

Position Requirements

Basic Qualifications:

SBA Resolution Specialist:
High school diploma or GED with a minimum of 3 years banking experience.

Senior SBA Resolution Specialist:
High School Diploma or GED
Minimum of 4 years banking experience to include at least 2 years experience in commercial loan closing, documentation or loan servicing.

Additional Requirements:
PCFS operating systems experience
Strong written and oral communication skills
Strong collection and negotiation skills
Solid organizational and analytical skills
Problem solving ability
Strong technical skills

Preferred:
SBA experience

]]>http://jobs.firstcitizens.com/job/Denver-SENIOR-SBA-RESOLUTION-SPECIALIST-Job-CO-80002/2360437/236043723604372013-06-23First Citizens Bankfull-timeUSDstarting0BSDenver, CO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21373
Location: CO-Denver
Functional Area: Credit Administration
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: M-F
Physical Address: 700 17th St., Suite 100, Denver, CO 80202
Department Name: Acquisition Credit - UWB


Position Description

Looking for an award winning place to use your skills and experience to make an impact? First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. These qualities enable us to deliver the careful attention and quality services that clients expect from their financial services company in a rapidly changing world.

The SBA Credit Support Analyst supports the Banks commercial banking activities by providing Moodys financial spread reports for commercial customers and prospects.

Position Requirements

High school diploma or GED
Minimum of 4 years credit support experience
Minimum 1 year SBA experience

Additional Requirements
Must have strong understanding of financial principles and concepts and good understanding of business legal structures.
Attention to detail, computer skills, and communication skills.

Preferred
Bachelor Degree

]]>http://jobs.firstcitizens.com/job/Denver-SBA-CREDIT-SUPPORT-ANALYST-SCH2-Job-CO-80002/2583130/258313025831302013-06-23First Citizens Bankfull-timeUSDstarting0BSDenver, CO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21335
Location: CO-Aurora
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: Monday-Friday 8:15-5:15
Physical Address: 13700 E. Colfax Ave., Suite P, Aurora, CO
Department Name: Aurora


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

This position will be housed in the Aurora office reporting directly to the Manager of Branch Sales, but will be required to fill-in at any of the other greater Denver area branches as needed (Fort Collins to Lone Tree).

Responsible for overall operational integrity and operations management of branch. Assists Financial Sales Manager (FSM) and area management with development and execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Serves in the role of “Office Manager” and can serve as back-up for other non-lending positions in the branch. This position may also fill in as a Sales and Services Representative when needed (handilng teller transactions).

Principal Accountabilities:
- Teller Operations: Maintain overall knowledge and mastery of teller operations, complete paying & receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, & foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
*Varies by size of branch. In larger branches, Customer Service, Management, and Risk Management would increase in % of time while Teller Operations would decrease.

- Banking Operations: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives

- Management: Perform various personnel functions, including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of assigned associates. Serve as Greeter for new hires as needed. Conduct performance reviews, coach for development and provide disciplinary action when necessary.

- Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.

- Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.

- Inside Sales & Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles, leading sales discussions as assigned by FSM; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities & refer to platform

- Development: Serve as Teller Coach for Bank’s online teller training program. Schedule and lead additional in-branch training as needed. Ensure associates complete required classes and follow established training plans.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum 4 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues.
Strong oral and written communication skills.

Other Preferred Qualifications:
At least 1 year supervisory experience

]]>http://jobs.firstcitizens.com/job/Aurora-Supervisor-Operations-and-Services-%28Float%29-Job-CO-80010/2571435/257143525714352013-06-23First Citizens Bankfull-timeUSDstarting0BSAurora, CO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21381
Location: CO-Centennial
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Monday - Friday 8:15 - 5:15
Physical Address: 11901 E. Arapahoe Rd. Centennial, CO
Department Name: Centennial


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.

- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.

- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.

- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.

- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

J2WHJ

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Centennial-Sales-and-Services-Representative-Job-CO-80014/2585494/258549425854942013-06-23First Citizens Bankfull-timeUSDstarting0BSCentennial, CO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 20719
Location: CO-Lone Tree
Functional Area: Banking - Branch
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 10005 Common Street, Suite 150, Lone Tree, CO
Department Name: Lone Tree


Position Description

The Financial Sales Manager - Business Deposits is accountable for overall business deposit products and services growth of the branch through a combination of outside sales calls and the expansion of the existing business deposit client base. Also, the FSM is responsible for performance in the entire branch, including:
 Excellence in customer service at all times
 Management of controllable expenses (at or under budget)
 Operational compliance (Internal Control Reviews)
 Supervision (direct and indirect) of typically 3 – 6 associates

The FSM has assigned individual goals, and is also responsible to ensure branch associates’ goals and/or team goals are achieved or exceeded.

Principal Accountabilities:
- Gather business deposits, particularly low-cost deposits, through outside calling efforts, referrals, networking, professionally prepared proposals, presentations, etc.
- Perform standard leadership/management functions such as interviewing and hiring branch staff, conducting performance reviews, coaching staff to optimum performance levels, taking any necessary disciplinary action, scheduling, managing expenses.
- Generate sales of products, directly or indirectly, to ensure increased non-interest income for the branch. Ensure all associates keep current on product knowledge, competitors’ products and any compliance issues related to the sales of products.
- Ensure that branch associates maintain a positive working relationship with all branch partners and back-office support groups. Refer business or questions to the appropriate personnel. Promote understanding of diversity issues among branch staff, and promote respect for all associates and clients. Ensure branch staff provides excellent service to all clients.
- Ensure compliance with federal regulations and bank policy for all matters of branch operations, receiving at least a “low risk” Internal Control Review Score.
- Represent the Bank in the community by attending civic and community group meetings, participating and volunteering on civic and community projects, to generate additional business for the Bank; utilize relationships with local civic/volunteer organization(s) to identify potential CRA opportunities.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 4 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience
-Or-
High School Diploma or GED with a minimum of 8 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Knowledge of business deposit account types
Understanding of generic cash management products and services
Ability to work with little direct supervision
Other Preferred Qualifications:
Experience in selling cash management products and services
Ability to reach pre-determined deposit products and services goals

]]>http://jobs.firstcitizens.com/job/Lone-Tree-Financial-Sales-Manager-Business-Deposits-Job-CO-80112/2348840/234884023488402013-06-23First Citizens Bankfull-timeUSDstarting0BSLone Tree, CO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21246
Location: CO-Boulder
Functional Area: Banking - Branch
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 1601 28th Street, Boulder, CO 80301
Department Name: Boulder


Position Description

The Financial Sales Manager - Business Deposits is accountable for overall business deposit products and services growth of the branch through a combination of outside sales calls and the expansion of the existing business deposit client base. Also, the FSM is responsible for performance in the entire branch, including:
 Excellence in customer service at all times
 Management of controllable expenses (at or under budget)
 Operational compliance (Internal Control Reviews)
 Supervision (direct and indirect) of typically 3 – 6 associates

The FSM has assigned individual goals, and is also responsible to ensure branch associates’ goals and/or team goals are achieved or exceeded.

Principal Accountabilities:
- Gather business deposits, particularly low-cost deposits, through outside calling efforts, referrals, networking, professionally prepared proposals, presentations, etc.
- Perform standard leadership/management functions such as interviewing and hiring branch staff, conducting performance reviews, coaching staff to optimum performance levels, taking any necessary disciplinary action, scheduling, managing expenses.
- Generate sales of products, directly or indirectly, to ensure increased non-interest income for the branch. Ensure all associates keep current on product knowledge, competitors’ products and any compliance issues related to the sales of products.
- Ensure that branch associates maintain a positive working relationship with all branch partners and back-office support groups. Refer business or questions to the appropriate personnel. Promote understanding of diversity issues among branch staff, and promote respect for all associates and clients. Ensure branch staff provides excellent service to all clients.
- Ensure compliance with federal regulations and bank policy for all matters of branch operations, receiving at least a “low risk” Internal Control Review Score.
- Represent the Bank in the community by attending civic and community group meetings, participating and volunteering on civic and community projects, to generate additional business for the Bank; utilize relationships with local civic/volunteer organization(s) to identify potential CRA opportunities.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 4 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience
-Or-
High School Diploma or GED with a minimum of 8 years experience in a sales, customer service role and/or in a lending role to include a minimum of 1 year lead or supervisory experience.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Knowledge of business deposit account types
Understanding of generic cash management products and services
Ability to work with little direct supervision
Other Preferred Qualifications:
Experience in selling cash management products and services
Ability to reach pre-determined deposit products and services goals

]]>http://jobs.firstcitizens.com/job/Boulder-Financial-Sales-Manager-II-Business-Deposits-Job-CO-80301/2544030/254403025440302013-06-23First Citizens Bankfull-timeUSDstarting0BSBoulder, CO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21379
Location: CO-Fort Collins
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 4 years
Days and Hours: Monday-Friday 8:15-5:15
Physical Address: 2420 E. Harmony Road, Fort Collins, CO
Department Name: Fort Collins


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

Responsible for overall operational integrity and operations management of branch. Assists Financial Sales Manager (FSM) and area management with development and execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Serves in the role of “Office Manager” and can serve as back-up for other non-lending positions in the branch.

Principal Accountabilities:
- Teller Operations: Maintain overall knowledge and mastery of teller operations, complete paying & receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, & foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
*Varies by size of branch. In larger branches, Customer Service, Management, and Risk Management would increase in % of time while Teller Operations would decrease.

- Banking Operations: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives

- Management: Perform various personnel functions, including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of assigned associates. Serve as Greeter for new hires as needed. Conduct performance reviews, coach for development and provide disciplinary action when necessary.

- Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.

- Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.

- Inside Sales & Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles, leading sales discussions as assigned by FSM; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities & refer to platform

- Development: Serve as Teller Coach for Bank’s online teller training program. Schedule and lead additional in-branch training as needed. Ensure associates complete required classes and follow established training plans.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum 4 years experience in financial services or bank operations

Additional Requirements:
Considerable knowledge of consumer and business deposit risk management issues.
Strong oral and written communication skills.

Other Preferred Qualifications:
At least 1 year supervisory experience

]]>http://jobs.firstcitizens.com/job/Fort-Collins-Supervisor-Operations-and-Services-Job-CO-80521/2585493/258549325854932013-06-23First Citizens Bankfull-timeUSDstarting0BSFort Collins, CO, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21435
Location: AZ-Scottsdale
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 14650 N. Northsight Blvd., Scottsdale, AZ 85260
Department Name: Raintree


Position Description

If you are a seasoned Banker, with a passion for helping your clients meet their needs, First Citizens BancShares would like to speak with you. Your career has been solid and you are a top performer. Now, isn’t it time you considered joining forces with one of the Best Banks in America as ranked by Forbes?
First Citizens BancShares is one of the most stable banks in the nation. Our sound lending practices have enabled us to acquire six other banks and grow both loans and deposits organically in the past two years. It is our associates that make First Citizens Bank such a great place for our clients to do business. Primary focus is on loan and deposit production and fee income generation.
The position manages a portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The Business Banker II targets business customers with loan needs from $500,000 - $1,500,000.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of three (3) years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of seven (7) years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Scottsdale-Business-Banker-Job-AZ-85250/2606868/260686826068682013-06-23First Citizens Bankfull-timeUSDstarting0BSScottsdale, AZ, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21374
Location: NM-Santa Fe
Functional Area: Banking - Branch
Employment Type: Part-Time Non-Exempt < 20 hours
Education Required: None
Experience Required: 5 years
Days and Hours: Monday - Thursday 10:00-2:00, Friday 11:00-2:00
Physical Address: 700 Paseo de Peralta, Santa Fe, NM
Department Name: Santa Fe


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

Provides courier service to clients for deposit transactions and document delivery. Generates deposit and retail sales and referrals from existing customers by advising clients of additional First Citizens Bank products and services. Will be the general courier for internal associate requests that may include delivery of loan documents, proof work, daily mail, customer correspondence, etc.

This position has high client contact. Many clients (scheduled for courier pick-up) may not visit branch locations on a regular basis. In these situations, the incumbent is the clients’ primary contact.

Principal Accountabilities:
- Responsible for the daily pickup of deposits, loan payments and any other requests, for First Citizens Bank customers. Accommodate special pick-ups and adapt easily to day-to-day changes.

- Delivers various bank related correspondence to vendors.

- Delivers interoffice mail, proof work and other bank related documentation to all branches.

- Ensures excellent customer service and customer convenience through good communication and responsiveness.

- Assists with miscellaneous errands and facility purchases.

- Responsible for maintenance of company vehicle including maintaining accurate vehicle service records. Must keep vehicle clean.

- Must maintain a safe driving record at all times.

- Responsible for maintaining accurate courier logs.

- Performs other duties as assigned.

Position Requirements

Basic Qualifications:
High School Diploma or GED with a minimum of 1 year experience in a sales/customer service capacity
-Or-
Minimum of 5 years of work experience, including 1 year experience in a sales/customer service capacity

Additional Requirements:
Excellent customer service and communication skills.
Ability to adhere to Bank’s dress attire.
Valid state issued driver’s license with a good driving record.
Ability to work independently.
Ability to multi-task.
Ability to solve problems with little supervision.

]]>http://jobs.firstcitizens.com/job/Santa-Fe-Courier-with-Customer-Contact-%28Part-Time%29-Job-NM-87501/2584755/258475525847552013-06-23First Citizens Bankfull-timeUSDstarting0BSSanta Fe, NM, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 18861
Location: CA-Century City
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: GED
Experience Required: 8 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 1801 Century Park East, Century City, CA 90067
Department Name: Century City


Position Description

If you are a seasoned Banker, with a passion for helping your clients meet their needs, First Citizens BancShares would like to speak with you. Your career has been solid and you are a top performer. Now, isn’t it time you considered joining forces with one of the Best Banks in America as ranked by Forbes?
First Citizens BancShares is one of the most stable banks in the nation. Our sound lending practices have enabled us to acquire six other banks and grow both loans and deposits organically in the past two years. It is our associates that make First Citizens Bank such a great place for our clients to do business. Primary focus is on loan and deposit production and fee income generation.

The Commercial Banker I develops and manages commercial banking relationships. Their primary focus is on loan and deposit production and fee income generation.
The position manages a portfolio of commercial relationships and serves as the primary contact for borrowing needs. They generally target commercial customers with loan needs greater than $1,500,000.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of eight (8) years banking experience in business lending or credit or business development
-OR-
High School Diploma or GED with a minimum of t12 years banking experience in business lending or credit or business development

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Century-City-Commercial-Banker-I-Job-CA-90067/1445116/144511614451162013-06-23First Citizens Bankfull-timeUSDstarting0BSCentury City, CA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21139
Location: CA-Century City
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Friday 8:00 - 5:00
Physical Address: 1801 Century Park East, Century City, CA
Department Name: Century City


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively implementing the branch's marketing and business development plan, selling deposit and credit products and providing high quality customer service for all customers.

The incumbent reports to a Financial Services Manager and is responsible and accountable for actively selling the retail and business products of the Bank. The incumbent focuses primarily on deposit generation, but also handles all retail loan referrals from business lending partners, and generates sales related to deposit and/or fee-based service accounts. The incumbent develops sales through a well-planned and executed outside calling program. This is a high customer contact position.

Principal Accountabilities:
- Actively sell the Bank’s retail and business services in a professional manner through an established number of pre-arranged, well-planned outside sales calls on a weekly basis with follow up as needed to gain and optimize the business relationship. This includes all deposit, retail and business credit products, and fee-based services while maintaining established performance and production levels for this position. May participate in outside sales calls with business lending partners. Refer loan customers as necessary to business lending partners.

- Provide information to customers concerning retail credit products; interview loan applicants; collect appropriate data; process loan requests; finalize documentation; and disburse funds. Utilize relationships with local civic/volunteer organization(s) to identify potential CRA lending opportunities. Maintain open and positive communications with Retail Centralized Underwriting and Loan Doc departments to ensure prompt, professional and responsive lending service to the customer. Work with the Collection and Recovery Department with follow-up and collection on loan delinquencies in a timely and effective manner as appropriate.

- Provide information to customers regarding deposit products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.

- Market the Bank's services via outside sales calls, telephone, and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing and for outside sales calls to meet established goals.

- Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with other branch teammates or other bank associates as necessary; and practice the Sundown Rule (i.e. return calls, respond to the customer within the day, etc.) when possible.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and compliance issues related to deposit and lending products.

- Maintain a positive working relationship with bank associates to ensure continued generation of customer referrals; follow up on referrals in a timely manner; and provide feedback on all referrals. May serve as a backup for the Financial Services Manager, if needed.

- Actively participate in branch selling programs and sales meetings, making monthly sales presentations as assigned.

- On an as-needed basis, provide a variety of basic banking functions such as processing checking and savings account transactions, loan transactions, cashing checks, balancing each day’s transactions and verifying cash totals, in compliance with established policies and procedures.

- Perform other duties as assigned.

- Production Goals: As set by Area Executive.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

]]>http://jobs.firstcitizens.com/job/Century-City-Business-Services-Representative-Job-CA-90067/2488770/248877024887702013-06-23First Citizens Bankfull-timeUSDstarting0BSCentury City, CA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21070
Location: CA-Torrance
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 990 West 190th Street, Suite 440, Torrance, CA
Department Name: Torrance


Position Description

If you are a seasoned Banker, with a passion for helping your clients meet their needs, First Citizens BancShares would like to speak with you. Your career has been solid and you are a top performer. Now, isn’t it time you considered joining forces with one of the Best Banks in America as ranked by Forbes?
First Citizens BancShares is one of the most stable banks in the nation. Our sound lending practices have enabled us to acquire six other banks and grow both loans and deposits organically in the past two years. It is our associates that make First Citizens Bank such a great place for our clients to do business. Primary focus is on loan and deposit production and fee income generation.
The position manages a portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The Business Banker II targets business customers with loan needs from $500,000 - $1,500,000.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of three (3) years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of seven (7) years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Torrance-Business-Banker-Job-CA-90501/2462781/246278124627812013-06-23First Citizens Bankfull-timeUSDstarting0BSTorrance, CA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 19992
Location: CA-Torrance
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: GED
Experience Required: 7 years
Days and Hours: Monday - Friday 8:00 - 5:00
Physical Address: 990 West 190th Street, Suite 440, Torrance, CA
Department Name: Torrance


Position Description

Supports the Bank’s mission through effective sales and service, targeted business development efforts and community involvement. The Business Banker (BB) is responsible for developing and managing business banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.

The position manages a large portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs.

The BB II targets business customers with loan needs from $500,000 - $1,500,000; however, the BB II may manage larger relationships as approved by his/her manager and in conjunction with appropriate support from Credit Administration.

Principal Accountabilities:
- Sales: Develop & implement a business banking sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.

- Portfolio Management: Manage a portfolio of larger business credits and provide financial solutions that address client needs. Maintain high level of product knowledge to enable the sale of lending, deposit and business services products, and the referral of retail and wealth products. Prepare credit packages for review and approval by credit partners. Perform loan-servicing duties to ensure conformity with loan terms and conditions. Assist in collection of loan delinquencies in a timely manner. Interview loan applicants and originate loans for centralized approval. Recommend appropriate denied loans for exception approval.

- Risk Mitigation/Compliance: Monitor portfolio performance take action necessary to ensure compliance with goals/standards for watch list credits, charge offs, loan documentation exceptions, loan servicing expectations and CRA activity. Escalate problem loans as needed. Complete all required compliance and credit training and adhere to all compliance policy

- Partnerships: Maintain a productive working relationship with Business Services partners and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.

- Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 3 years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of 7 years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Torrance-Business-Banker-II-Job-CA-90501/1949441/194944119494412013-06-23First Citizens Bankfull-timeUSDstarting0BSTorrance, CA, USUse your LinkedIn Profile to help you apply faster!
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Job ID #: 21191
Location: CA-Torrance
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Friday 8:15-5:15
Physical Address: 990 West 190th Street, Suite 440, Torrance, CA
Department Name: Torrance


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

The Business Services Representatives role is to assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

J2WHJ

]]>http://jobs.firstcitizens.com/job/Torrance-Business-Services-Representative-Job-CA-90501/2524748/252474825247482013-06-23First Citizens Bankfull-timeUSDstarting0BSTorrance, CA, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21275
Location: CA-Rancho Bernardo
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 2 years
Days and Hours: Monday - Friday 8:15 - 5:15
Physical Address: 16469 Bernardo Center Dr, Rancho Bernardo, CA
Department Name: Rancho Bernardo


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

The Sales & Services Representative serves in the dual role of selling bank services inside the branch and processing traditional teller transactions, sometimes serving as a back-up to other branch sales & operations associates. This associate assists in customer acquisition activities, generating daily sales from new and existing customers through execution of the branch's marketing and business development plan, providing information concerning products and services offered by the Bank, and providing high quality customer service for all customers. This is an in-house sales position that focuses on deposit products, pre-approved credit products and fee based services. This position has high customer contact.

Principal Accountabilities:
- Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.

- Sales: Actively sell the Bank’s consumer and business products and services in a professional manner, including all deposit products, pre-approved credit products and fee-based services. Meet the Bank’s established minimum performance levels for this position. Identify potential customers and refer business to bank partners in other lines of business, maintaining established levels of qualified referrals. Market the Bank’s services via telephone and correspondence in a professional, sales-oriented manner and maintain an active prospect list for telemarketing to meet established goals.

- Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Supervisor Operations &Service (or Lead CSR) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Bank’s Service Excellence guidelines.

- Bank Operations: Provide information to customers regarding the Bank’s products and services; gather pertinent customer information, open new accounts and prepare documentation as necessary, ensuring that all new accounts are properly set up and processed.

- Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
- Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Bank’s resources and required training. Maintain all internal controls.

J2WHJ

Position Requirements

Basic Qualifications:
Bachelor Degree only
-Or-
Associates Degree with a minimum of 6 months experience in a sales or customer service representative role
-Or-
High School Diploma or GED with a minimum of 2 years experience in a sales or customer service representative role

]]>http://jobs.firstcitizens.com/job/Rancho-Bernardo-Sales-and-Services-Representative-Job-CA-92128/2552010/255201025520102013-06-23First Citizens Bankfull-timeUSDstarting0BSRancho Bernardo, CA, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21138
Location: CA-Newport Beach
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: GED
Experience Required: 8 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 1201 Dove Street, Suite 150, Newport Beach, CA
Department Name: Newport Beach


Position Description

Supports the Bank’s mission through effective sales and service, targeted business development efforts and community involvement. The Commercial Banker (CB) is responsible for developing and managing commercial banking relationships in accordance with FCB’s core values and prescribed sales process in an assigned area. Primary focus is on loan and deposit production and fee income generation.
The position manages a large portfolio of commercial relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The CB I generally targets commercial customers with loan needs greater than $1,500,000.

Principal Accountabilities:
- Sales: Develop & implement a commercial banking sales plan to achieve monthly sales and profitability objectives outlined in the Bank’s sales program expectations. Identify needs and sell all bank products to broaden and deepen relationships with customers and prospects, adhering to the Bank’s prescribed sales process. Utilize bank sales tool. Develop and utilize centers of influence to help generate referrals.
- Portfolio Management: Manage a portfolio of larger, complex credits and provide financial solutions that address client needs. Maintain high level of product knowledge to enable the sale of lending, deposit and business services products, and the referral of retail and wealth products. Prepare credit packages for review and approval by credit partners. Perform credit analysis of financial data, write credit memos, recommend loan structure, pricing and packaging. Perform loan-servicing duties to ensure conformity with loan terms and conditions. Assist in collection of loan delinquencies in a timely manner. Interview loan applicants and originate loans for centralized approval. Recommend appropriate denied loans for exception approval.
- Risk Mitigation/Compliance: Monitor portfolio performance take action necessary to ensure compliance with goals/standards for watch list credits, charge offs, loan documentation exceptions, loan servicing expectations and CRA activity. Escalate problem loans as needed. Complete all required compliance and credit training and adhere to all compliance policy.
- Partnerships: Maintain a productive working relationship with Business Services partners and other corporate divisions, bringing sales partners into client relationships as needed to manage the total financial services relationship for our customers and prospects.
- Community: Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of eight (8) years banking experience in business lending or credit or business development
-OR-
High School Diploma or GED with a minimum of t12 years banking experience in business lending or credit or business development

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Newport-Beach-Commercial-Banker-Job-CA-92657/2487263/248726324872632013-06-23First Citizens Bankfull-timeUSDstarting0BSNewport Beach, CA, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21351
Location: WA-Seattle
Functional Area: Banking - Sales
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Physical Address: 300 110th Ave. North, Ste 135, Bellevue, WA 98004
Department Name: Torrance


Position Description

If you are a seasoned Banker, with a passion for helping your clients meet their needs, First Citizens BancShares would like to speak with you. Your career has been solid and you are a top performer. Now, isn’t it time you considered joining forces with one of the Best Banks in America as ranked by Forbes?
First Citizens BancShares is one of the most stable banks in the nation. Our sound lending practices have enabled us to acquire six other banks and grow both loans and deposits organically in the past two years. It is our associates that make First Citizens Bank such a great place for our clients to do business. Primary focus is on loan and deposit production and fee income generation.
The position manages a portfolio of business relationships and serves as the primary contact for borrowing needs while engaging bank partners to help provide business services to meet the customers’ full range of needs. The Business Banker targets business customers with loan needs from $500,000 - $1,500,000.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of three (3) years experience in commercial or business lending, commercial or business banking, or commercial real estate
-Or-
High School Diploma or GED with a minimum of seven (7) years experience in commercial or business lending, commercial or business banking, or commercial real estate

Additional Requirements:
Business development experience
Financial analysis and credit underwriting skills

]]>http://jobs.firstcitizens.com/job/Seattle-Business-Banker-Job-WA-98101/2574739/257473925747392013-06-23First Citizens Bankfull-timeUSDstarting0BSSeattle, WA, USUse your LinkedIn Profile to help you apply faster!
inApply with LinkedInGet hired faster

Job ID #: 21439
Location: WA-Fircrest
Functional Area: Banking - Branch
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 6 years
Days and Hours: Monday - Friday 8:15-5:15
Physical Address: 1902 64th Avenue West, Fircrest, WA
Department Name: Fircrest


Position Description

Come join an award winning company, where you can make a great contribution at this exciting time!

As a new associate in this role you can become part of an impressive organization listed as a Forbes Platinum 400 Best Big Companies in America and is also ranked fourth in Forbes' Best Banks list.

To assist in achieving Bank growth and profitability goals by effectively executing the branch’s marketing and business development plan, acquiring business deposits and selling related business deposit products to increase fee income while providing high customer service for all customers.

The incumbent reports to the Financial Sales Manager or Service Manager and is responsible for actively selling business and some retail products of the Bank. This is both an inside and out-of-the-office sales position, with high customer contact. In many cases, the Business Services Representative partners with a Business or Commercial Banker (who focus on loan products) in order to offer the customer a wide range of services and products to build banking relationships.

Principal Accountabilities:
- Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach.

- Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products.

- Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients.

- Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary.

- Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate.

- Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc.

*LI-MP1

Position Requirements

Basic Qualifications:
Bachelor Degree with a minimum of 2 years experience in a sales, financial services, or lending role
-Or-
High School Diploma or GED with a minimum of 6 years experience in a sales, financial services, or lending role

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act
Sales, referral and service skills to effectively sell the Bank’s products and make qualified referrals to Bank partners

Other Preferred Qualifications:
Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures
Considerable knowledge of retail lending products and services and related policies and procedures

J2WHJ

]]>http://jobs.firstcitizens.com/job/Fircrest-Business-Services-Representative-Job-WA-98466/2608516/260851626085162013-06-23First Citizens Bankfull-timeUSDstarting0BSFircrest, WA, US