Merchant Operations Specialist I - Roanoke, VA

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Date :
3-15-2018
Location :
Roanoke, VA US
Job ID :
30254
Functional Area :
Merchant Services - Operations
Employment Type :
Full-Time Non-Exempt
Education :
High School Diploma
Experience :
1 year
Days and Hours :
M-F, 8-5
Physical Address :
110 Church Ave Ste, Roanoke, VA 24011
Department Name :
Mercant Services
Position Description :
Position Description:
The Merchant Operations Specialist  will provide quality customer service for merchants, dealing with both internal and external contacts, to ensure all customers needs are satisfied.  This associate will serve as a merchant call center, as well as a production unit, by proactively evaluating and resolving issues and/or problems pertaining to the merchant portfolio, while handling the daily workflow of processing new applications and maintaining existing customer base.

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

Position Requirements:
Basic Qualifications
High school diploma or GED
Minimum of 1 year combined customer service and data entry experience.

Additional Requirements
Strong oral communication and customer service skills.
Working knowledge of Microsoft Word and Excel.
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