Sales and Service Representative II - Danville, VA

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Date :
Location :
Danville, VA US
Job ID :
Functional Area :
Branch Retail - Operations
Employment Type :
Full-Time Non-Exempt
Education :
High School Diploma
Experience :
Less than 1 year
Days and Hours :
Varies M-F 8:30-6:00, Sat 8:30-12:00
Physical Address :
530 Main St, Danville, VA  234541
Department Name :
South Central Area
Position Description :
The Sales & Service Representative II performs teller transactions; basic service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales.

Principal Accountabilities:

Service & Sales Referrals:
Regularly create value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.
Use problem-solving, listening, understanding and responding techniques to address a customer's immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.

Risk Mitigation:
Adhere to all regulations and Bank policies, procedures and delegated authorities.
Manage credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.
Act as a first line of defense in the identification of risk.
Complete required training and any Continuing Education by established deadlines.Basic Qualifications:
High school diploma or GED with a minimum of 9 months experience in a teller, cash handling, sales or customer service role.
- OR -
High school diploma or GED with a minimum of 6 months experience as Sales & Service Representative at First Citizens Bank.
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