Product Implementation Specialist - Roanoke, VA

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Date :
Location :
Roanoke, VA US
Job ID :
Functional Area :
Banking - Operations
Employment Type :
Full-Time Non-Exempt
Education :
High School Diploma
Experience :
6 years
Days and Hours :
Monday - Friday 8:00am - 5:00pm, rotating 11:00am - 8:00pm
Physical Address :
110 Church Avenue, Roanoke, VA 24011
Department Name :
Card Operations
Position Description :
The Product Implementation Specialist will work directly with business customer's finance office associates and determine the best way to structure and restrict Purchasing Cards to be distributed throughout the company and to help them self-service via our business credit card specific platform.  This associate will also be responsible for rebate reporting.Basic Qualifications:
High school diploma or GED with a minimum of 6 years experience in sales or customer service.

Additional Requirements:
Requires strong customer service skills.
Requires the ability to understand the customer's needs and the limitations of the self-service platform to translate them into a purchasing card structure that will work for the customer.
Requires the ability to work in several platforms simultaneously.
Requires advanced Excel experience including pivot tables and formulas.

Other Preferred Qualifications:
Experience with credit card products and processing systems a plus.
Strong oral and written communication skills.
Ability to multi-task, prioritize, and handle customer phone calls in a fast-paced environment.
Customer support, bank operations, or implementation experience.
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