Telephone Banker Assistant - Raleigh, NC

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Date :
Location :
Raleigh, NC US
Job ID :
Functional Area :
Banking - Operations
Employment Type :
Full-Time Non-Exempt
Education :
High School Diploma
Experience :
Less than 1 year
Days and Hours :
Monday - Friday 10:00am - 7:00pm
Physical Address :
100 E. Tryon Road, Raleigh, NC 27603
Department Name :
Telephone Banking Sales
Position Description :
To support Telephone Banking teams in the sales and servicing of consumer clients. Assist in identifying and selling loans and essential services to customers and prospects. Accurately prepare and process loan approval and closing documents, clear loan documentation deficiencies, provide ongoing servicing of the portfolio, maintenance past due accounts and resolve customer account problems.Basic Qualifications:
High school diploma or GED with a minimum of 6 months experience in a sales or service position.

Additional Requirements:
Experience in loan documentation or support.
Proficient in Microsoft Word, Excel, Outlook, and other office support systems and programs.
NMLS Registration.
Outstanding spoken and written communication.
Excellent customer service skills.
Excellent organizational skills.
Ability to multi-task in a high paced environment.
Ability to work with multiple applications simultaneously.
Strong ability to prioritize work.
Ability to work cohesively with other departments.
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