Merchant Product Specialist - Roanoke, VA

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Date :
Location :
Roanoke, VA US
Job ID :
Functional Area :
Merchant Services - Operations
Employment Type :
Full-Time Non-Exempt
Education :
See basic qualifications
Experience :
2 years
Days and Hours :
M-F 8:30-5:30
Physical Address :
110 Church Ave
Department Name :
Merchant Services
Position Description :
The Merchant Product Specialist will analyze, evaluate and support the development and delivery of merchant card processing products and services. The Specialist will work with the Product Manger and outside vendors to bring new products to market and implement enhancements for existing products. The associate will assist merchant team with execution, client adoption and usage of products; perform ongoing performance evaluations and support of products. He/She will write and execute test scripts to ensure all product requirements are met before implementation; write and maintain documentation impacting delivery of products. Also, the Specialist will assist with vendor and product evaluations, track competitive products and industry changes.

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.Basic Qualifications
High School Diploma or GED with a minimum of 4 years Merchant Card Processing experience.

Additional Requirements
Ability to understand customer needs and translate them in order to find the right product to meet those needs.
Ability to translate product features and benefits into understandable reference material.
Excellent customer service skills.
Excellent oral and written communication skills.
Ability to multi-task, prioritize and handle customer inquiries in a fast-paced team environment.

Preferred Skills
Knowledge of and experience supporting merchant card processing systems and methodologies.
Strong analytical and problem solving skills.
Strong computer skills including working knowledge of browser setting, firewalls and internet options.
Detail oriented.
Strong technical acumen.
Strong organization and time management skills.
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