Customer Care Center Representative I - Columbia, SC

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Date :
2-14-2018
Location :
Columbia, SC US
Job ID :
30084
Functional Area :
Banking - Operations
Employment Type :
Full-Time Non-Exempt
Education :
High School Diploma
Experience :
Less than 1 year
Days and Hours :
Hours of Operation: Sun-Sat 7am-11pm, Various Schedules Available
Physical Address :
1314 Park Street, Columbia, SC 29201
Department Name :
Customer Care Center
Position Description :
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?

If so, First Citizens Bank is hiring multiple representatives for our inbound contact service center.

Responsibilities include:
• You will have the opportunity to service customers or prospective customers via inbound telephone calls. You will provide first call resolution for all retail banking inquiries, commercial inquiries, Online Banking (Business and Retail), Bankcard, fraud, forgery, ID theft, and policy and procedure questions.
• In addition to service support of these customers, you will be responsible for identifying potential cross-sell opportunities and referring to the appropriate sales area within the bank.
• You will provide specialty area of support in one of the following categories: Bankcard, Business online banking or general servicing.
• Incoming calls are received from customers in multiple states from multiple banks.
• We are looking for a customer service oriented, fast learner with the ability to work in a fast paced environment and handle extremely confidential information.Basic Qualifications:
High school diploma or GED with less than 1 year of customer service experience.

Additional Requirements:
Strong oral communication.
Working knowledge of PC-based software.
Ability to work in multiple software applications at one time.
Strong keyboard skills.
Ability to multi-task in a fast-paced environment.
Ability to display professionalism while interacting with others.

Other Preferred Qualifications:
Call center experience.
Bachelors degree.
Customer service experience.
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