Manager Telephone Sales - Raleigh, NC

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Date :
Location :
Raleigh, NC US
Job ID :
Functional Area :
Banking - Operations
Employment Type :
Full-Time Exempt
Education :
High School Diploma
Experience :
5 years
Days and Hours :
Monday - Friday
Physical Address :
100 E. Tryon Road, Raleigh, NC 27603
Department Name :
Customer Care Center
Position Description :
Position Description:
Direct and administer all telephone-based sales activities for all areas within First Citizens' footprint.  Ensure efficient and optimal customer service is delivered while retaining and growing the customer base.  Responsible for sales tracking and goal attainment, including administration of all telephone-based sales for retail, business, as well as insurance/investor service referral activities.  Additional responsibilities include internet sales and fulfillment/process.

Position Requirements:
Basic Qualifications:
Bachelor degree with a minimum of 5 years financial services experience to include 2 years management experience.
High school diploma or GED with a minimum of 9 financial services experience to include 2 years management experience.

Additional Requirements:
Experience supporting sales activities via the Internet/Web/Mobile.
Proven success leading sales teams to meet / surpass established goals.
Possess strong interpersonal and communication skills, orally and in writing.
Strong knowledge of computers, including Microsoft Word, Excel and Power Point.
Demonstrated ability to identify, think, and solve problems accurately and efficiently.
Ability to manage multiple priorities and meet deadlines.
Demonstrated ability to interface with all levels in a professional and diplomatic manner within the Bank and externally.
Experience developing and implementing new training curriculum.
Ability to efficiently supervise, coach, motivate, and train others to willingly achieve desired results.
Ability to master new systems, as well as, educate others on how to use new systems in a time efficient manner.
Stellar customer service skills.

Other Preferred Qualifications:
Bachelor degree.
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