Product & Channel Analyst I - Raleigh, NC

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Date :
Location :
Raleigh, NC US
Job ID :
Functional Area :
Employment Type :
Full-Time Non-Exempt
Education :
High School Diploma
Experience :
2 years
Days and Hours :
M-F 8am-5pm
Physical Address :
100 E. Tryon Rd., Raleigh, NC 27603
Department Name :
Delivery Strategy & Optimization
Position Description :
Position Description:
First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.
As a Product & Channel Analyst I, you will be a member of the bank’s Card Strategy team. This role will provide business and system analysis and support for card products, supporting strategy team initiatives, and collaborating with other Business Analysts, Program/Product Managers, Operations, IT, and other key stakeholders.   
Additional Responsibilities:
• Assist the team with documenting requirements and executing those requirements for new product or channel concepts, enhancements, processes, and roadmap deliverables.  
• Write and execute test scripts to establish all systems or product requirements have been met and the system or product functions as designed.  
• Perform ongoing and ad hoc financial / performance analyses and reporting in support of overall portfolio goals.

Position Requirements:
Basic Qualifications:
Bachelor’s degree with minimum of 2 years of experience (1 year in financial services or IT).
High school diploma or GED with a minimum of 6 years of financial services or IT experience.

Additional Requirements:
• Ability to quickly understand complex business issues and processes.
• Familiarity with project management life cycle.
• Financial services industry experience in a business support area.
• Strong communication skills (oral and written).
• Strong quantitative, analytical, and conceptual thinking skills.
• Detail-oriented and thorough.
• Strong technical acumen.
• Strong organization and time management skills.
• Adherence to process and methodology requirements.
• Strong Interpersonal skills.
• Experience in Microsoft Word, Excel, PowerPoint and Visio.
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