Operations Services Lead - Greenville, SC

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Date :
Location :
Greenville, SC US
Job ID :
Functional Area :
Branch Retail - Operations
Employment Type :
Full-Time Non-Exempt
Education :
High School Diploma
Experience :
2 years
Days and Hours :
Mon-Thu 8:15-5:15 Friday 8:15-6:15
Physical Address :
2708 Woodruff Rd., Simpsonville, SC 29681
Department Name :
Five Forks
Position Description :
Manage branch operations; teller transactions; basic to complex service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales. Used in branches managed by a Sales Manager II typically staffed with 4 or less total FTE (Full Time Equivalent).

Principal Accountabilities:
Operational Scorecard:
Achieve operational scorecard expectations.

Service & Sales Referrals:
Regularly create value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.
Use problem-solving, listening, understanding and responding techniques to address a customer's immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.

Risk Mitigation:
Adhere to all regulations and Bank policies, procedures and delegated authorities.
Manage credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.
Act as a first line of defense in the identification of risk.
Complete required training and any Continuing Education by established deadlines.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
skills.Basic Qualifications:
High school diploma or GED with a minimum of 2 years experience in financial services, customer service or bank operations.

Other Preferred Qualifications:
Considerable knowledge of consumer and business deposit risk management issues. Strong oral and written communication skills.
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